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For Companies At a Glance
- Tasks: Configure and implement cutting-edge CX technology for clients, ensuring optimal performance.
- Company: Join a fast-growing CX tech company revolutionising customer communication.
- Benefits: Enjoy remote work, flexible hours, generous leave, and a bonus scheme.
- Other info: Be part of a dynamic team that values your authentic self and career growth.
- Why this job: Make a real impact while working with innovative technologies and visionary founders.
- Qualifications: Passion for technology and strong problem-solving skills are essential.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Your Next Big Adventure in CX Technology. Founded in 2022, we are the CX Technology Specialists, revolutionising how businesses connect and communicate with their customers through smart thinking and cutting-edge cloud technology. At our core, we thrive on solving complex problems with innovative solutions.
Why We Stand Out
- We're not just another tech company; we’re a dynamic and fast-paced team that's all about making a real impact.
- This customer-first approach drives us and our clients forward, creating a collaborative environment where innovation flourishes.
- We work with the latest and greatest in cloud technologies, including Zoom and AWS, offering end-to-end support for our clients' CX and communications needs.
Pioneering Spirit: We were the UK's first Zoom Contact Center partner in 2022 and the first worldwide to achieve the Zoom CX Competency in 2023. We stay ahead of the curve to lead the industry.
Hands-On Founders: Our founders are actively involved in the business every day, ensuring we maintain our vision and continue pushing for better.
Rapid Growth: We're growing fast, which means endless opportunities for you to learn, advance, and make a significant impact.
Tech Development: We’re building our own technology to enhance and complement Zoom & Amazon Connect capabilities.
Comprehensive Support: We provide top-tier implementation and managed service support for Zoom CX and Amazon Connect.
Commitment to Excellence: We use the latest technologies and best practices to ensure our solutions are top-notch and deliver real results for our clients.
Role Overview: As a CX Engineer, you’ll play a pivotal role in configuring and building cutting-edge implementations of Zoom Contact Center, Zoom Virtual Agent, Zoom Phone, and Amazon Connect.
Why This Role is Exciting
- Hands-On Experience: Work directly with our visionary founders, gaining invaluable insights and mentorship that will accelerate your tech career.
- Client Collaboration: Engage closely with clients to understand their unique needs, and craft tailored solutions that elevate customer & employee experiences.
- Innovation at Your Fingertips: Be at the forefront of deploying next-generation CX technology, ensuring every project you touch is optimised for excellence.
What You’ll Do
- Configure & Implement: Lead the configuration & implementation of Zoom Contact Center, Zoom Virtual Agent, Zoom Phone, and Amazon Connect for client projects.
- Client Interaction: Work closely with clients to confirm requirements and deliver customised solutions that meet their specific needs.
- Take Ownership: Meet challenges head-on and use your initiative to proactively find solutions and see it through to a successful conclusion.
- Best Practice Development: Develop and deploy best practice configurations that ensure optimal performance and client satisfaction.
- Internal Collaboration: Collaborate with internal teams to ensure seamless project delivery and exceptional client experiences.
- Continuous Learning: Stay updated with the latest features and updates in Zoom and AWS products, maintaining your expertise at the cutting edge of technology.
- On-Site Engagement: Be prepared for occasional travel to customer sites to ensure hands-on support and success.
This role is perfect for energetic, motivated, and ambitious people who are eager to make a significant impact. You’ll be joining a fast-growing company that values innovation, speed, and a relentless focus on customer success.
What We’re Looking For
We value people who are driven to get things done, take initiative, and make progress fast. While prior experience is considered, your attitude and personality are what truly matter to us. We want you to feel comfortable bringing your authentic self to work and giving your best every day.
Essential
- Passion for Technology: A keen interest in cloud technology and customer experience/customer engagement.
- Creative Problem-Solving: A creative thinker always looking for better and more efficient ways to do things.
- Analytical Mindset: Ability to think outside the box with good problem-solving skills and close attention to detail.
- Well Organised: Ability to handle multiple projects at once.
- Adaptable: Desire to work within a fast-paced environment where every day is different, and you get to work with a wide variety of clients.
- Interpersonal Skills: Comfortable, personable, and professional dealing with customers, partners, and internal teams.
- Communication: Ability to communicate technical concepts to non-technical people.
Desirable
- Technical Experience: Experience in configuring, implementing, or managing cloud-based CCaaS or unified communications solutions.
- Web Technologies: Proficiency in web-related technologies and architectures, particularly REST and JSON.
What We Offer
We believe in looking after our people and valuing their commitment to our mission. As part of our team, you'll enjoy a range of benefits designed to support your well-being and professional growth:
- Bonus Scheme: Discretionary quarterly bonus scheme.
- Growth Shares: All employees receive Growth Shares so that you benefit from the future growth and success of the company.
- Flexible Working: 100% remote work, flexible hours, and the option to work abroad for up to 20 days per year.
- Generous Leave: 28 days holiday plus public holidays.
- Birthday Off: Enjoy your birthday off every year.
- Pension Plan: 5% matched pension contribution.
- Healthcare: Private healthcare with Vitality.
- Life Events: Getting married? Parental leave? Kids starting school? Additional leave available.
- Family Support: Generous maternity/paternity/adoption policy.
Flexible Working
We’re a remote-first company, but we also like getting together for team updates and social meetups. We believe strongly in the concept of balancing your life and work and we provide the flexibility that allows you to bring your very best self to the role.
Join Our Journey
We’re growing at an incredible pace, and our founders are hands-on every day, ensuring we never stop pushing for excellence. This is more than just a job; it’s an opportunity to be part of something extraordinary. We’re looking for energetic, motivated, and ambitious people who are ready to take on challenges and make a significant impact.
Are you ready to join a team that values innovation, speed, and customer success? Let's create the future of CX technology together. Send your CV to using the subject line “CX Engineer”. No agencies please.
CX Engineer in Wakefield employer: Acceleraate
Contact Detail:
Acceleraate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Engineer in Wakefield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the CX tech space. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially if you've worked with cloud technologies like Zoom or AWS. This is your chance to demonstrate your problem-solving abilities and innovative thinking, which are key for a CX Engineer role.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s values and recent projects. Be ready to discuss how your experience aligns with their customer-first approach and how you can contribute to their mission of delivering value. Tailor your responses to show you’re a perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our dynamic team that’s all about innovation and making an impact.
We think you need these skills to ace CX Engineer in Wakefield
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let your enthusiasm for cloud technology and customer experience shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experiences and skills that align with the CX Engineer role. We love seeing how your unique background can bring value to our team, so don’t hold back!
Be Authentic: We value personality just as much as experience. Don’t be afraid to let your true self come through in your application. Share your story and what drives you; we’re all about bringing your authentic self to work.
Apply Through Our Website: For the best chance of making an impact, apply directly through our website. It’s the quickest way for us to see your application and get you on the path to joining our dynamic team!
How to prepare for a job interview at Acceleraate
✨Know Your Tech
Familiarise yourself with the latest cloud technologies, especially Zoom and AWS. Be ready to discuss how these tools can enhance customer experience and share any relevant projects you've worked on.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past. Highlight your creative thinking and analytical mindset, as this role thrives on innovative solutions.
✨Engage with Clients
Demonstrate your interpersonal skills by discussing how you would approach client interactions. Share experiences where you’ve successfully collaborated with clients to meet their needs.
✨Emphasise Continuous Learning
Express your enthusiasm for staying updated with tech trends. Mention any recent courses or certifications related to CX technology that you've completed, showing your commitment to professional growth.