At a Glance
- Tasks: Guide customers in deploying data solutions and ensure their success on the Acceldata platform.
- Company: Join a leading Silicon Valley tech company revolutionising data observability.
- Benefits: Competitive salary, remote work options, and opportunities for continuous learning.
- Other info: Collaborative culture with a focus on innovation and personal growth.
- Why this job: Make a real impact by helping top companies maximise their data potential.
- Qualifications: 10+ years in technical program delivery, programming skills in Python and SQL.
The predicted salary is between 48000 - 84000 € per year.
About Acceldata
Acceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products. Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as AI, LLMs, Analytics, and DataOps. Acceldata provides mission-critical capabilities that deliver highly trusted and reliable data to power enterprise data products.
Delivered as a SaaS product, Acceldata's solutions have been embraced by global customers, such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hersheys, Dun & Bradstreet, and many more. Acceldata is a Series-C funded company and its investors include Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures.
Role Overview:
As a Resident Solutions Architect (RSA), you will play an important role during the Acceldata customer journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Acceldata platform. As an RSA, you will help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate the onboarding of Use cases on the Acceldata platform, helping them maximise the value they get of our platform and the return on investment.
The Impact You Will Have:
- Assist strategic customers in deploying their use cases and workloads into production on the Acceldata ADOC platform, leading the post-win technical account strategy/execution plan.
- Be the accountable technical point of contact assigned to onboard specific Use Cases across multiple ADOC customer(s), creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the ADOC platform.
- Develop an execution plan that covers all activities of all customer-facing technical roles and teams.
- Be the first contact for any technical challenge or questions related to the production/go-live status of agreed-upon Use Cases in your aligned customers.
- Collaborate with the User Education, Product Engineering, Product Management and Support teams, and escalate to expert-level technical specialists for requests that are beyond your scope of activities or expertise. Also, coordinate with Field Engineering in the delivery of their projects.
- Navigate Acceldata Product and Engineering teams for New Product Innovations, Private Previews and Upgrades.
- Provide regular internal and external updates on progress and risks/blockers to your project/engagement.
What We Look For:
- 10+ years of experience where you have been accountable for technical program delivery within the domain of Data and AI and where you can contribute to the technical debate and design choices with our customers.
- Programming experience in Python, SQL.
- Hands-on experience with Kubernetes.
- Experience in a customer-facing pre-sales, technical architecture of distributed data systems, customer success, or consulting role.
- An understanding of how to attribute business value and outcomes to specific project deliverables.
- Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing the delivery of complex programmes/projects.
- Continuous learning and keeping up with the fast evolution of the Acceldata ADOC platform.
- Track record of overachievement against quota, goals or similar objective targets.
Equal Opportunity:
Acceldata is an equal opportunity employer. At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.
Life @ Acceldata:
Life @ Acceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Acceldata is the place to be! We also believe in providing our employees with the right tools and resources to help them excel at their job.
What should you know about joining Acceldata?
At Acceldata, each job and role serves a purpose towards our business goals. You’ll have opportunities to make an immediate impact on mission-critical projects as you work with highly capable and ambitious peer groups.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Technical Account Manager employer: Acceldata
Acceldata is an exceptional employer that fosters a culture of innovation and continuous learning, making it an ideal place for Technical Account Managers to thrive. With a commitment to employee growth and a collaborative environment, team members are empowered to push boundaries and make significant contributions to mission-critical projects. Located in the heart of Silicon Valley, employees benefit from being part of a leading-edge technology firm that values diverse perspectives and offers competitive resources to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Acceldata and its products inside out. Knowing the ins and outs of their platform will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Technical Account Manager. Highlight your successes and how you can help customers maximise their use of the Acceldata platform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in Data and AI, and how it aligns with what Acceldata is looking for. We want to see how you can contribute to our mission!
Showcase Your Technical Skills:Don’t forget to mention your programming experience in Python and SQL, as well as any hands-on work with Kubernetes. We love seeing candidates who can demonstrate their technical prowess and how it can benefit our customers.
Highlight Customer Success Experience:Since this role involves a lot of customer interaction, share examples of how you've successfully managed customer relationships or projects in the past. We’re keen on understanding how you’ve driven value for clients!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Acceldata
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate your expertise in data and AI. Brush up on your programming skills in Python and SQL, and be ready to discuss how you've used these technologies in past projects. Familiarise yourself with Kubernetes as well, since hands-on experience will set you apart.
✨Understand the Customer Journey
Get a solid grasp of the customer journey with Acceldata's platform. Be prepared to talk about how you've helped customers deploy use cases and workloads in the past. Think of specific examples where you increased customer success and maximised their return on investment.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams, so highlight your experience in cross-functional collaboration. Prepare anecdotes that illustrate how you've coordinated with sales, engineering, and support teams to drive project success and resolve technical challenges.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process when tackling technical challenges or onboarding new customers. Show them how you create certainty from uncertainty and develop execution plans that cover all activities for customer-facing roles.
