At a Glance
- Tasks: Lead technical projects and provide solutions for enterprise data management.
- Company: Join Acceldata, a leader in Enterprise Data Observability with a dynamic culture.
- Benefits: Competitive salary, inclusive workplace, and opportunities for continuous learning.
- Other info: Collaborate with top minds in the industry and grow your career.
- Why this job: Make a real impact by helping enterprises optimise their data strategies.
- Qualifications: 12+ years in solution architecture and strong consultative skills required.
The predicted salary is between 80000 - 100000 € per year.
About Us
Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley. Our Enterprise Data Observability Platform—the first of its kind—helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps. Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.
ABOUT THE ROLE
Our Technical Account Managers are customer-facing technical advisors and architects who own long-term customer success and value realization for Acceldata’s strategic enterprise accounts. Our TAMs act as trusted technical advisors and architects, partnering closely with Strategic Account Managers, Product, and Engineering teams to translate customer business priorities into multi-quarter technical success plans, align product capabilities with customer needs, and enable predictable account expansion. This is a high-impact, consultative role focused on outcomes for both the customer and Acceldata.
RESPONSIBILITIES
- Technical Leadership & Solutions Architecture
- Lead high-impact customer technical projects, including reference architectures, how-to guides, demo applications, and production-grade MVPs.
- Provide technical leadership and consultation to support customers post-sale, guiding architecture, design, implementation, and adoption of Acceldata solutions.
- Assist customers with transformational data projects, including migrations, installations, and deployments in complex environments.
- Help overcome technical challenges across Kubernetes, cloud platforms, and data workflows, optimizing customer deployments.
- Collaborate with internal Engineering, Product, Project Management, and Support teams to ensure successful delivery, issue resolution, and customer satisfaction.
- Architect end-to-end solutions with a focus on scalability, performance, security, and cloud-native best practices.
- Travel to customer sites as needed to deliver deep technical engagement and business impact.
- Provide feedback to Product and Engineering on product gaps, areas for improvement, and feature requests that support long-term customer success.
- Customer Success & Value Ownership
- Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products.
- Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters).
- Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.
- Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.
- Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives.
- Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership.
REQUIREMENTS
- 12+ years of experience as a Solution Architect in enterprise data management or data platforms and distributed systems (Data & Control plane architectures).
- Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, is highly desired.
- Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
- Deep understanding of data pipelines and metadata management, data observability, lineage, and governance.
- Familiarity with data quality, data catalog, and governance tools like Informatica, Collibra, Alation, Atlan, etc.
- Experience working across AWS, Azure, or GCP environments.
- Experience with modern cloud data platforms such as Databricks and Snowflake.
- Hands-on experience with:
- Apache Spark, Kafka, and other open source big data platform technologies.
- Kubernetes and containerized workloads.
- Strong consultative mindset with enterprise customers, with the ability to translate business outcomes into technical architectures.
- Executive-level communication and stakeholder management skills.
- Proven ability to manage multiple complex customers simultaneously.
- Comfortable influencing Product and Engineering through structured inputs.
At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.
#LifeAtAcceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Technical Account Manager - Acceldata Data Observability Cloud (ADOC) in London employer: Acceldata
Acceldata is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Technical Account Managers to thrive. With a commitment to employee growth, you will have the opportunity to work alongside industry leaders in Silicon Valley, engage in meaningful projects, and contribute to cutting-edge data observability solutions. Our inclusive environment encourages continuous learning and offers unique advantages such as flexible working arrangements and a focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - Acceldata Data Observability Cloud (ADOC) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Acceldata on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Account Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Acceldata's products and services. Understand how their Data Observability Platform works and think of ways you can contribute to its success. Show us that you're not just another candidate, but someone who genuinely cares about the company's mission.
✨Tip Number 3
Practice your consultative skills! Since the role involves working closely with customers, simulate scenarios where you need to translate technical jargon into business value. This will help you shine during interviews and demonstrate your ability to connect with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining the Acceldata team. Let’s make it happen!
We think you need these skills to ace Technical Account Manager - Acceldata Data Observability Cloud (ADOC) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience with data observability and how it aligns with our mission at Acceldata. We want to see how you can bring value to our team!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your hands-on experience with tools like Apache Spark, Kubernetes, and cloud platforms. We’re looking for someone who can lead high-impact projects, so let us know what you’ve done!
Demonstrate Customer Success Focus:Since this role is all about customer success, share examples of how you've built strong relationships with clients in the past. We love seeing how you’ve translated technical achievements into business impact—this is key for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Acceldata
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a deep understanding of data observability and cloud platforms. Brush up on your knowledge of Kubernetes, AWS, Azure, and GCP environments, as well as tools like Apache Spark and Kafka. Be ready to discuss how these technologies can solve customer challenges.
✨Showcase Your Consultative Skills
This role is all about building relationships and providing value to customers. Prepare examples of how you've successfully managed multiple complex customer engagements in the past. Highlight your ability to translate business needs into technical solutions and how you’ve driven customer success.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past projects where you led technical initiatives or overcame significant challenges. Be ready to explain your thought process and the impact of your decisions on customer outcomes.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about Acceldata’s products, culture, and future direction. This shows your genuine interest in the company and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to demonstrate your communication skills.
