At a Glance
- Tasks: Manage learner support queries and generate reports on engagement metrics.
- Company: ACCA is dedicated to an inclusive, diverse workplace culture.
- Benefits: Offers a competitive benefits package including an employee assistance programme.
- Other info: This is a full-time, 6-month fixed-term position.
- Why this job: Join a global team focused on enhancing student learning experiences.
- Qualifications: Experience with LMS administration and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for an Operational Delivery Analyst on a full time, 6-month fixed-term basis. This position is within the Innovation in Learning and Assessment programme at ACCA. We are flexible on the location of this role and would welcome applications from any global location.
The Operational Delivery Analyst plays a vital role in supporting the delivery of student exam support initiatives and nurturing activities. This role is vital to ensure smooth operational processes, exceptional student support, and delivery of an outstanding learner experience.
The Job
- Managing the day‑to‑day learner support queries raised by ACCA students across a range of channels including email and WhatsApp. This will include responding to queries and escalating issues as well as updating internal guidance resources.
- Generating reports to support analytics on learner engagement, completion rates and performance.
- Providing support to set up and maintain platforms such as the ACCA Practice Platform, ACCA Learning, WhatsApp etc.
- Creating relevant and appropriate messaging for student communication channels (LMS, Email, WhatsApp) for different student segments.
- Assisting in the production and analysis of engagement metrics on the different communication channels.
- Providing support with creating, editing and reviewing learning materials and content.
- Updating relevant student webpages and ensuring all content is up‑to‑date and relevant.
- Supporting other student learning related activities as required.
The Person
- Has a strong learner‑focused mindset with experience in delivering excellent customer service.
- Experience administering an LMS or similar platform, ideally within education, digital learning or a related field.
- Has good organisational skills and multitasking abilities, with a keen attention to detail.
- Is a confident communicator, both written and verbal.
- Strong technical troubleshooting and problem‑solving skills.
- Is self‑motivated and capable of working independently within a globally distributed team.
- Has strong interpersonal skills, with the ability to build and maintain long‑term, high‑quality, trusted relationships.
- Brings a continuous improvement mindset to their work.
- Has experience generating reports and analysing platform data.
We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well‑being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
Operational Delivery Analyst employer: ACCA
ACCA provides a supportive environment prioritising employee wellbeing with flexible working arrangements. Located globally, the team focuses on innovation in learning and assessment. They are committed to equal opportunities and inclusion for all employees.
