At a Glance
- Tasks: Support business operations and provide excellent service to practitioners in a dynamic team.
- Company: Join ACCA, a diverse and inclusive organisation committed to your growth.
- Benefits: Enjoy flexible working, private healthcare, and a tailored benefits package.
- Other info: Hybrid working model with opportunities for career advancement.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Understanding of regulatory arrangements and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Closing date for applications is: 3 June 2026. ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below.
We’re currently looking for an Operations Officer to work on a full-time, 6-month fixed term contract basis. This position sits within the AML & Operations department within Strategy & Governance. We operate a hybrid working approach where you can work from home and from our Glasgow office. The working hours for this role are 35 hours per week (to be worked within core hours of 9 am - 5 pm, Monday to Friday).
The Operations team is responsible for supporting business processes across Regulation and Conduct (Compliance, Authorisation and Anti-Money Laundering teams) to support our regulatory arrangements and our practitioner network. Reporting to the Operations Team Leader on a day-to-day basis, you’ll be required to carry out daily business operations to meet individual targets and team objectives. This includes but is not limited to:
- Supporting phone and email contact from our network of practitioners and firms looking to obtain first-time practising and firm certificates, licenses and annual renewals.
- Provide a first-point resolution service to our practitioners in a professional manner.
- Undertake ad-hoc outbound call exercises to prompt practitioners to engage with payments, OPBAS levies and annual renewal actions.
- Undertake AML thematic reviews for firms.
- Contribute to team initiatives and the continuous improvement of existing processes and procedures.
- Providing support for Compliance teams who undertake desktop-based monitoring reviews for practising firms in the UK and Ireland and approved employers holding PCD status.
- Support Compliance work for the Global Assurance team responsible for Cyprus and Caribbean monitoring activities.
- Create bundles for the visit cases the panel has selected for the Audit Monitoring Committee (AMC).
- Support data reporting for KPIs & KPIs - DSK each month, AMC file selection reports, a summary of audit file grades and CPD/IES8 reports.
We're looking for someone:
- Who has a good understanding of ACCA's regulatory arrangements for applying for practising and firm certificates.
- Be agile to support other team activities across the Operations team including operational support for Compliance and AML teams.
- Be an ambassador for ACCA and treat external customers with respect and maintain professionalism at all times.
- Can provide a first-point resolution service to practitioners and firms.
- Responds in a people friendly manner.
- Work collectively as a team and can also work on their initiative.
- Understands the key working relationships within ACCA that support our practitioner network.
- Understand ACCA’s regulatory arrangements for licensing, monitoring, and regulatory action.
- Have an organised and methodical approach to work and be able to prioritise tasks and work to strict deadlines.
Our Benefits: We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
Interested in this role? Please click to submit your application.
Operations Officer in Glasgow employer: ACCA
ACCA is an excellent employer that fosters an inclusive and diverse workplace culture, offering a hybrid working model that allows flexibility between home and our Glasgow office. With a strong focus on employee wellbeing, we provide comprehensive benefits including private healthcare, life assurance, and a tailored flexible benefits platform, ensuring that our team members can thrive both personally and professionally. We are dedicated to supporting your growth through continuous improvement initiatives and a collaborative work environment, making ACCA a rewarding place to build your career as an Operations Officer.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Officer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ACCA on LinkedIn. A friendly chat can give us insider info about the role and the company culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations and compliance. We should also think of examples from our past experiences that showcase our problem-solving skills and teamwork.
✨Tip Number 3
Dress the part! Even if the interview is virtual, we should look professional. It sets the right tone and shows that we take the opportunity seriously.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and keep us fresh in their minds. Plus, it shows our enthusiasm for the role!
We think you need these skills to ace Operations Officer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Officer role. Highlight any relevant experience in compliance, regulatory arrangements, or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our values at ACCA. Keep it friendly and professional – we want to get to know you!
Showcase Your Team Spirit:We love team players! In your application, mention any experiences where you’ve worked collaboratively or supported others. This will help us see how you can contribute to our inclusive and connected workplace culture.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ACCA
✨Know Your Stuff
Make sure you have a solid understanding of ACCA's regulatory arrangements, especially regarding practising and firm certificates. Brush up on the key processes and terminology so you can speak confidently about them during the interview.
✨Show Your People Skills
As an Operations Officer, you'll be dealing with practitioners and firms regularly. Prepare examples of how you've provided excellent customer service or resolved issues in a friendly manner. This will demonstrate your ability to be the first point of contact and maintain professionalism.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role. Think of instances where you've worked effectively within a team or supported colleagues in achieving common goals. Highlighting your teamwork skills will show that you're a good fit for their culture.
✨Organise Your Thoughts
With a focus on prioritising tasks and meeting deadlines, it's essential to convey your organised approach. Prepare to discuss how you manage your workload and ensure that you meet individual and team objectives, especially in a fast-paced environment.
