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- Tasks: Support global customers through calls, emails, and social media while solving complex issues.
- Company: Join ACCA, a diverse and inclusive workplace committed to your growth.
- Benefits: Enjoy private healthcare, life insurance, and flexible working options after training.
- Why this job: Kickstart your career in a friendly environment with excellent training and development opportunities.
- Qualifications: Customer service experience preferred, but enthusiasm and a positive attitude are key.
- Other info: Work 35 hours a week with a starting salary of £24,000 per annum.
The predicted salary is between 19200 - 28800 £ per year.
ACCA is committed to a workplace culture that is inclusive, diverse, human and connected.
Are you looking to kick start your career and not sure what path to take yet? Or have you already gained some on-the-job experience and are looking for a new opportunity?
Due to continued growth and development of our ACCA call centre staff, we have new opportunities for Customer Advisors working on a 12-month fixed term staff contract, working 35 hours per week, based in the city centre of Glasgow.
The 9-week call centre training programme commences on 5th January 2026 where you will be based at our Glasgow Queen Street office and will gain valuable experience working in a busy global call centre environment and be fully trained to support our global customer base for 2026. You must be available for an uninterrupted 9-week training period from 5th January 2026 between 9am and 5pm (Monday to Friday). After you have successfully completed the training programme, we offer hybrid working.
Ideally we are looking for candidates that have customer care/service experience, however we will always consider candidates that are keen to learn and join us at entry level, whether you are a school or college leaver and looking for your first work opportunity or you are working in a customer service/care environment and looking for a new opportunity, we want to hear from you!
Advisors are responsible for responding to complex customer requests that cross multiple interactive digital channels concurrently. Advisors will operate across all channels (telephone, email, live chat and social media) at any given time, this can result in managing multiple live chats using our webchat service. The role involves interaction with our varied international customer base over the phone, solving complicated issues, navigating language and policy barriers to resolve issues to the customers' satisfaction, ensuring excellent levels of service are consistently delivered, ideally resolving enquiries at first point to allow them to continue their professional journey with ACCA.
What we can offer you:
- To be challenged and to work in a busy and friendly work environment.
- To develop or further develop your skill set and complete a structured 8-week training programme in ACCA Global Customer Service.
- Work with global customers and connect with people from all over the world.
- Hybrid / remote working options – after you have completed our 9-week in office training programme.
- A great benefits package which includes Private Health Care, Life Insurance, and income Protection, along with a wide range of flexible benefits.
Working Hours
We work on a four-week shift pattern rotation between the hours of 0700 and 2000 (working one weekend in four) – 35 hours per week. Starting salary is £24,000 per annum.
The Person
We’re looking for someone who has the following skills/experience:
- Excellent interpersonal, communication and influencing skills with a track record for providing first class customer service.
- Highly organised, logical with a methodical approach to work and an emphasis on accuracy and attention to detail.
- Identify and act on opportunities to improve the customer experience.
- A positive attitude and approach to work.
- Good knowledge of Microsoft Office Systems and the ability to multi-task using different systems.
The Job
- Ensure the highest quality of service is always provided through calls, emails, social media and webchat, with adherence to agreed service levels.
- Providing a first point resolution service to our customers in a professional manner.
- Contribute to the maintenance of the internal knowledge base to ensure it is accurate and up to date at all times.
- Be an ambassador for ACCA, treating all internal and external customers with respect and maintain professionalism at all times.
- Contribute to the continuous improvement of current processes and procedures.
We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page.
ACCA Connect Advisor employer: ACCA
Contact Detail:
ACCA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ACCA Connect Advisor
✨Tip Number 1
Get to know ACCA! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things about ACCA that resonate with you.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various channels, try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready for the training! The 9-week programme is crucial, so show your enthusiasm for learning. Highlight any previous customer service experience, even if it's informal, to demonstrate your readiness.
✨Tip Number 4
Follow up after applying! A quick email or message expressing your excitement about the role can set you apart. Remember, we love candidates who are proactive and genuinely interested!
We think you need these skills to ace ACCA Connect Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ACCA Connect Advisor role. Highlight any customer service experience you have, even if it's from a different field. We want to see how your skills can shine in this position!
Show Your Enthusiasm: Let your passion for customer service come through in your application. We love candidates who are eager to learn and grow with us, so don’t hold back on expressing why you want to join ACCA!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity, especially since you'll be communicating with customers across various channels.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get to know you better as a potential ACCA Connect Advisor!
How to prepare for a job interview at ACCA
✨Know Your Stuff
Before the interview, make sure you understand what ACCA does and the role of an ACCA Connect Advisor. Familiarise yourself with their services and values, especially their commitment to inclusivity and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you can apply those skills in a busy call centre environment.
✨Practice Multi-Tasking
Given that you'll be managing multiple channels like phone, email, and live chat, practice handling different tasks at once. You could simulate this by having a friend ask you questions while you try to type out responses. This will help you feel more comfortable during the interview when they might ask about your ability to juggle various tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, the team culture, or how success is measured in the role. This shows that you're engaged and eager to learn more about the company and your potential future there.
