At a Glance
- Tasks: Support global customers through calls, emails, and social media while solving complex issues.
- Company: Join ACCA, a diverse and inclusive workplace committed to your growth.
- Benefits: Enjoy private healthcare, life insurance, and flexible working options after training.
- Other info: Work in a friendly team with a focus on well-being and career progression.
- Why this job: Kickstart your career in a dynamic environment with excellent training and development opportunities.
- Qualifications: Customer service experience preferred, but enthusiasm and a positive attitude are key!
The predicted salary is between 19200 - 28800 £ per year.
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. Are you looking to kick start your career and not sure what path to take yet? Or have you already gained some on the job experience and are looking for a new opportunity? Due to continued growth and development of our ACCA call centre staff, we have new opportunities for Customer Advisors working on a 12-month fixed term staff contract, working 35 hours per week, based in the city centre of Glasgow.
Our 9-week call centre training programme commences on 9th March 2026 where you will be based at our Glasgow Queen Street office and will gain valuable experience working in a busy global call centre environment and be fully trained to support our global customer base for 2026. You must be available for an uninterrupted 9-week training period from 9th March 2026 between 9am and 5pm (Monday to Friday). After you have successfully completed the training programme, we offer hybrid working.
Ideally, we are looking for candidates that have customer care/service experience; however, we will always consider candidates that are keen to learn and join us at entry level, whether you are a school or college leaver looking for your first work opportunity or you are working in a customer service/care environment and looking for a new opportunity, we want to hear from you!
Advisors are responsible for responding to complex customer requests across multiple interactive digital channels concurrently. Advisors will operate across all channels (telephone, email, live chat and social media) at any given time, which can result in managing multiple live chats using our webchat service. The role involves interaction with our varied international customer base over the phone, solving complicated issues, navigating language and policy barriers to resolve issues to the customers' satisfaction, ensuring excellent levels of service are consistently delivered, ideally resolving enquiries at first point to allow them to continue their professional journey with ACCA.
What we can offer you:
- To be challenged and to work in a busy and friendly work environment.
- To develop or further develop your skill set and complete a structured 8-week training programme in ACCA Global Customer Service.
- Work with global customers and connect with people from all over the world.
- Hybrid/remote working options (after you have completed our 9-week in-office training programme).
- A great benefits package which includes Private Health Care, Life Insurance, and Income Protection, along with a wide range of flexible benefits.
Working Hours: We work on a four-week shift pattern rotation between the hours of 0700 and 2000 (working one weekend in four) - 35 hours per week. Starting salary is £24,000 per annum.
The Person: We're looking for someone who has the following skills/experience:
- Excellent interpersonal, communication and influencing skills with a track record for providing first-class customer service.
- Highly organised, logical with a methodical approach to work and an emphasis on accuracy and attention to detail.
- Identify and act on opportunities to improve the customer experience.
- A positive attitude and approach to work.
- Good knowledge of Microsoft Office Systems and the ability to multi-task using different systems.
The Job:
- Ensure the highest quality of service is always provided through calls, emails, social media and webchat, with adherence to agreed service levels.
- Providing a first point resolution service to our customers in a professional manner.
- Contribute to the maintenance of the internal knowledge base to ensure it is accurate and up to date at all times.
- Be an ambassador for ACCA, treating all internal and external customers with respect and maintaining professionalism at all times.
- Contribute to the continuous improvement of current processes and procedures.
We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page.
ACCA Connect Advisor in Glasgow employer: ACCA
ACCA is an exceptional employer located in the vibrant city of Glasgow, offering a dynamic work culture that prioritises inclusivity and collaboration. Employees benefit from a competitive package that includes professional development opportunities, ensuring growth and advancement within the organisation. Joining ACCA means being part of a forward-thinking team dedicated to delivering value and excellence in supplier management.
StudySmarter Expert Advice🤫
We think this is how you could land ACCA Connect Advisor in Glasgow
✨Tip Number 1
Get to know ACCA and its culture! Before your interview, dive into their values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their inclusive and diverse workplace.
✨Tip Number 2
Practice your customer service skills! Since the role involves handling complex customer requests, think of scenarios where you've successfully resolved issues. Be ready to share these experiences during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Show off your multitasking skills! The job requires managing multiple channels like phone, email, and live chat. Prepare examples of how you've juggled different tasks in previous roles or situations to highlight your ability to stay organised under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the ACCA team. Don’t miss out on this opportunity to kickstart your career!
We think you need these skills to ace ACCA Connect Advisor in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ACCA Connect Advisor role. Highlight any customer service experience you have and show how your skills align with what we’re looking for. This helps us see why you’d be a great fit!
Show Your Personality:We love seeing a bit of your personality in your application! Don’t be afraid to let your enthusiasm shine through. Share why you’re excited about the opportunity to work with us and how you can contribute to our inclusive culture.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at ACCA
✨Know Your Stuff
Before the interview, make sure you understand ACCA's mission and values. Familiarise yourself with their customer service approach and think about how your past experiences align with their commitment to inclusivity and excellent service.
✨Show Off Your Skills
Prepare examples that highlight your interpersonal and communication skills. Think of specific situations where you provided exceptional customer service or resolved complex issues, as these will resonate well with the interviewers.
✨Practice Multi-Tasking
Since the role involves managing multiple channels like phone, email, and live chat, practice answering questions while juggling different tasks. This will help you demonstrate your ability to handle the fast-paced environment of a call centre.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the training programme and career development opportunities at ACCA. This shows your genuine interest in the role and your eagerness to grow within the company.
