At a Glance
- Tasks: Bridge the gap between business needs and tech teams for ServiceNow projects.
- Company: Join Accenture, a global leader in professional services and innovation.
- Benefits: Enjoy competitive pay, diverse work culture, and growth opportunities.
- Other info: Dynamic environment with a focus on technology and collaboration.
- Why this job: Make a real impact by improving processes and enhancing client experiences.
- Qualifications: 2-5 years in ServiceNow analysis with strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
- Act as a liaison between business stakeholders and technical teams to gather, document, and validate requirements for Service Now ITSM and CSM implementations.
- Analyze and translate business needs into user stories, functional specifications, process flows, and solution designs.
- Facilitate workshops and stakeholder meetings to identify process improvement opportunities.
- Support Service Now configuration and customization in partnership with technical teams.
- Conduct gap analysis and assess existing Service Now capabilities vs. client needs.
- Collaborate with QA teams to define test scenarios and validate functionality.
- Participate in UAT sessions and support go-live activities and post-deployment support.
- Monitor Service Now performance and usage, identify enhancement opportunities, and contribute to roadmap planning.
- Stay up to date with new features and capabilities in the Service Now platform
- 2-5 years of experience as a Service Now projects business analyst
- Strong knowledge of Service Now ITSM (Incident, Problem, Change, Request, CMDB, etc.).
- Hands-on understanding of Service Now CSM (case management, knowledge base, SLAs, customer portals).
- Experience with Agile/Scrum delivery methodologies.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Experience working with global and cross-functional teams.
- Bachelor's degree in Computer Science, Information Systems, Business, or related field.
- Act as a liaison between business stakeholders and technical teams to gather, document, and validate requirements for Service Now ITSM and CSM implementations.
- Analyze and translate business needs into user stories, functional specifications, process flows, and solution designs.
- Facilitate workshops and stakeholder meetings to identify process improvement opportunities.
- Support Service Now configuration and customization in partnership with technical teams.
- Conduct gap analysis and assess existing Service Now capabilities vs. client needs.
- Collaborate with QA teams to define test scenarios and validate functionality.
- Participate in UAT sessions and support go-live activities and post-deployment support.
- Monitor Service Now performance and usage, identify enhancement opportunities, and contribute to roadmap planning.
- Stay up to date with new features and capabilities in the Service Now platform
- 2-5 years of experience as a Service Now projects business analyst
- Strong knowledge of Service Now ITSM (Incident, Problem, Change, Request, CMDB, etc.).
- Hands-on understanding of Service Now CSM (case management, knowledge base, SLAs, customer portals).
- Experience with Agile/Scrum delivery methodologies.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Experience working with global and cross-functional teams.
- Bachelor's degree in Computer Science, Information Systems, Business, or related field.
- About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
- Visit us at www. accenture. com
- Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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Service Now Business Analyst employer: ACCA India
As a Senior Accounting & Reporting Lead, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our hybrid work model offers flexibility while fostering collaboration among a high-performing team dedicated to driving digital transformation for our multinational clients. With a strong emphasis on professional development and a culture of innovation, we provide the perfect platform for you to advance your career in accounting and consulting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Now Business Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like ACCA India!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Service Now Business Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at ACCA India, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at ACCA India
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with ACCA India’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
