Closing date for applications is: 30 July 2026
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.
Are you looking to kick start your career and not sure what path to take yet? or have you already gained some on the job experience and are looking for a new opportunity?
Due to continued growth and development of our ACCA call centre staff, we have new opportunities for ACCA Connect Advisors working on a permanent staff contract, working 35 hours per week, based in the city centre of Glasgow.
Our 9-week call centre training programme commences on 21st September 2026 where you will be based at our Glasgow Queen Street office and will gain valuable experience working in a busy global call centre environment and be fully trained to support our global customer base for 2026.
You must be available for an uninterrupted 9-week training period from 21st September 2026 between 9am and 5pm (Monday to Friday)
After you have successfully completed the training programme, we offer hybrid working.
Ideally we are looking for candidates that have customer care / service experience, however we will always consider candidates that are keen to learn and join us at entry level, whether you are a school or college leaver and looking for your first work opportunity or you are working in a customer service/care environment and looking for a new opportunity, we want to hear from you!
Responsibilities
- Respond to complex customer requests across multiple interactive digital channels concurrently.
- Operate across all channels (telephone, email, live chat, and social media) at any given time, potentially managing multiple live chats.
- Interact with our varied international customer base, solving complicated issues while navigating language and policy barriers.
- Ensure excellent levels of service are consistently delivered, aiming to resolve enquiries at first point to allow customers to continue their professional journey with ACCA.
Qualifications
- Excellent interpersonal, communication and influencing skills with a track record for providing first class customer service.
- Highly organised, logical with a methodical approach to work and an emphasis on accuracy and attention to detail.
- Ability to identify and act on opportunities to improve the customer experience.
- Positive attitude and approach to work.
- Good knowledge of Microsoft Office Systems and the ability to multi‑task using different systems.
What We Can Offer You
- To be challenged and to work in a busy and friendly work environment.
- To develop or further develop your skill set and complete a structured 8‑week training programme in ACCA Global Customer Service.
- Work with global customers and connect with people from all over the world.
- Our Customer Advisors are developed across other areas of our ACCA global business.
- Hybrid / remote working options after completing our 9‑week in‑office training programme.
- A great benefits package which includes private health care, life insurance, income protection, and a wide range of flexible benefits.
Working Hours: We work on a four‑week shift pattern rotation between the hours of 0700 and 2000, working one weekend in four, 35 hours per week.
Starting salary is £24,960 per annum.
Benefits
We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme.
We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge to our employees.
Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, travel and gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform.
We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well‑being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
