Senior Manager, Business Analyst - Insurance Operations & Domain Solutions, Technology & Transformat

Our insurance clients engage us to solve their most complex problems, helping them to shape and deliver a strategy in response to new competition, the increased focus on the Digital environment, and the rise of the number of InsurTechs revolutionising the competitive landscape.

As part of this team, you will work alongside a team of Insurance specialists from across Insurance markets and will be able to quickly build upon your existing industry knowledge and consultancy skills to develop your expertise. We will be looking to you to help lead project teams and develop the talent and insight in our community. As part of the Insurance Operations & Domain Solutions team, you will be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the full delivery lifecycle starting from strategy and proposition definition to detailed operations and tech design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications. If you are looking for a role in a fast paced, exciting environment where you can make a big impact in the General Insurance, London Markets or Life & Pension insurers this is the role for you. Benefiting from early client exposure and working with and learning from some of the top practitioners in our field, you will develop quickly, add real value and build credibility in the industry from an early stage thus increasing your own marketability.

As a Business Analyst within Deloitte's Insurance practice, you are bridging the gap between business stakeholders and the technical teams as part of business led tech transformation projects. At the heart of it, you will advise on the client's business case and strategy, understand the client's business needs, translate those into detailed requirements, and ensure the delivered solution aligns with the desired outcomes.

The specific roles and responsibilities of the role are as follows:

• Contribute individually & lead junior BAs to contribute to successful engagement delivery and high-quality client deliverables.
• Contribute individually & lead junior BAs to complete the elicitation and documentation of business requirements through workshops and interviews.
• Contribute individually & lead junior BAs to complete the elicitation and documentation of detailed acceptance criteria and detailed functional design artefacts.
• Contribute individually & lead junior BAs to complete the assessment and documentation of business processes to assist in the design of the target state for a technical solution.
• Support clients with business activities including but not limited to requirements gathering, process definition, industry best practices and project planning.
• Work within diverse teams to help deliver measurable business outcomes to quality and timescales.
• Build effective relationships with stakeholders at all levels & geographies across all business workstreams including Operations, Risk and IT as well as internal project stakeholders, including Developers / Testers / UI/UX teams - depending on the lifecycle of the project.
• Lead business development work such as pre-sales, bid preparation and client presentations.
• Participate in internal Deloitte practice development activities to assist the growth of the insurance practice and the Industry Solutions division including supporting the firm's commitment to creating a more diverse and inclusive culture.
• Be open to continuing education in keeping oneself updated on the latest skill sets & certifications.

We are looking for enthusiastic and passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who also thrives as part of a team, with excellent communication and presentation skills. Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.

Professional Experience Needs To Include:

• Experience gained within a leading insurer, broker, insurance technology or consulting firm with a track record of high performance and success in complex and high impact roles.
• Experience in either an insurance technology environment or designing & delivery experience of an insurance platform application.
• Experience or understanding of insurance process and technology change in areas such as: General Insurance processes, reporting and governance across quote, placement Underwriting, Policy administration, Billing, Claims, Accounts/ Finance & Risk Management.
• London Market specific processes, reporting and governance.
• Outward & Inward Reinsurance Underwriting, Accounting and Claims.
• Basic understanding of key insurance business processes across the value chain or at least one Line of business.
• An interest in emerging technology and trends in insurance and financial services.
• Exceptional communication and stakeholder management & conflict resolution skills.

Preferably you will also have:

• Experience leading (consulting) bids, e.g. responding to RFI/RFP, and developing industry relationships.
• Industry certifications such as Business Analysis certification (Foundation / Practitioner / Professional / Consultant) from British Computer Society, International Institute of Business Analysis (IIBA) (any certification), Project Management Institute (PMI) Professional in Business Analysis (PBA), among others or equivalent.
• Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.

You will be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That is why we will support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you will have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You will get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Making an impact is more than just what we do: it is why we are here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we are nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we will take your wellbeing seriously, too. Because it is only when you are comfortable and at your best that you can make the kind of impact you, and we, live for.