Senior Business Analyst, IT Business Services

Do you enjoy being the "voice of the business" ensuring that our technology teams deliver solutions that meet business needs? If so, this opportunity is for you!

Deloitte is looking for Senior Business Analysts to join its talented Business Analysis team. You will independently lead business analysis activities on complex initiatives while collaborating closely with stakeholders, delivery teams and fellow Business Analysts.

This role will provide the opportunity to work with a variety of stakeholders across our firm. You'll use and learn traditional and innovative tools and techniques to demonstrate how our team can enable positive transformation across our business. We believe it is not a necessity to already have experience in professional services and believe that the more diverse industry experience you bring to the team, the better.

Your role as a Senior Business Analyst is to be the "voice of the business" ensuring that our technology teams deliver solutions that meet business needs. You'll do this by proactively understanding our business, eliciting requirements and continually looking for ways to improve the user experience. In addition, your role will support the Head of Business Analysis to evolve the Business Analysis practice, including being a role model and leader for other Business Analysts on the team.

Our business analysts are business and user experienced focused, with excellent relationship management skills and a creative problem-solving approach.

Specific Responsibilities Include:

• Deliver business analysis activities on complex initiatives from discovery through to implementation.
• Work collaboratively with project, product and technical teams to ensure solutions meet business and user needs.
• Support business stakeholders to understand problems and shape solutions that deliver measurable business value.
• Facilitate workshops and analysis activities to understand business needs, user needs and opportunities for improvement.
• Explore opportunities to leverage data, automation and AI to improve business processes and user experiences.
• Support and mentor other Business Analysts, contributing to the growth and maturity of the Business Analysis practice.
• Collaborating cross-geography and cross-culture to develop relationships with practitioners to ensure diverse contribution to solutions.
• Desire to develop in a lead role and support the Head of Business Analysis to drive continuous improvement in the team's ways of working.

Essential Skills:

• Proven experience as a Senior Business Analyst, or in a comparable role focused on business transformation, process improvement or user experience.
• Experience of collaborating and managing relationships with business stakeholders, at all levels, with the ability to challenge where required.
• Experience of working with stakeholders to identify expected benefits, define measures of success and support benefits realisation.
• Experience in managing and/or mentoring and developing other team members.
• Ability to quickly understand high level business processes and problems, and present solutions and options.
• Being a team player with an ability to work collaboratively and positively with others in an open, friendly, flexible and facilitating manner.
• Ability to define scope and distil lots of information into high level understandable concepts and business language.
• Experience of process mapping, requirements elicitation techniques & business case writing.
• Ability to navigate through and manage change in a fast-paced environment.
• Ability to work in a complex partnership model, with an ability to decide which style of analysis and project delivery is appropriate.

Desirable Skills:

• A relevant professional qualification or structured learning in business analysis, such as BCS, IIBA or an equivalent, is advantageous but not essential.
• Lean six sigma certification.
• Designing user experiences and design thinking.
• Process-modelling experience, including BPMN or equivalent.
• Awareness of data, accessibility, privacy, security or regulatory requirements.
• Awareness of how AI, automation or analytics can support business analysis, including the need to validate outputs and handle information responsibly.
• Experience of sharing knowledge, supporting colleagues or contributing to a professional community.
• Working with innovative technology trends.

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see.