Consultant, Business Analyst - Insurance Operations & Domain Solutions, Technology & Transformation in London

Our insurance clients engage us to solve their most complex problems, helping them to shape and deliver a strategy in response to new competition, the increased focus on the Digital environment, and the rise of the number of InsurTechs revolutionising the competitive landscape.

As a Business Analyst Consultant, you will be a key member of our Insurance Operations & Domain Solutions team, working alongside experienced consultants and gaining exposure to a diverse range of projects. You will have the opportunity to apply your existing industry knowledge and consultancy skills, while developing your expertise in insurance technology and transformation.

As part of the Insurance Operations & Domain Solutions team, you will be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the full delivery lifecycle starting from strategy and proposition definition to detailed operations and tech design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team, you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications.

If you are looking for a role in a fast-paced, exciting environment where you can make a big impact in the General Insurance, London Markets or Life & Pension insurers this is the role for you. Benefiting from early client exposure and working with and learning from some of the top practitioners in our field, you will develop quickly, add real value and build credibility in the industry from an early stage thus increasing your own marketability.

As a Business Analyst Consultant within Deloitte's Insurance practice, you will be responsible for bridging the gap between business stakeholders and technical teams on business-led technology transformation projects. You will work closely with clients to understand their business needs, translate those needs into detailed requirements, and ensure the delivered solution aligns with the desired outcomes.

The specific roles and responsibilities of the role are as follows:

• Support the elicitation and documentation of business requirements through participation in workshops, interviews, and document analysis.
• Assist in the analysis and documentation of "as-is" business processes and systems, contributing to the identification of areas for improvement and automation.
• Support the definition of "to-be" business processes and system capabilities, working within established frameworks to ensure alignment with client objectives.
• Contribute to the development of functional specifications and user stories, working with senior team members to guide the development and testing of technology solutions.
• Assist in the creation of test cases and test scripts, and participate in testing activities to ensure the solution meets requirements.
• Collaborate with technical teams to communicate business requirements and support solution design and implementation.
• Support the development of training materials and assist with training sessions for end-users on new systems and processes.
• Contribute to the creation of client presentations and reports, working with senior team members to effectively communicate project findings and recommendations.
• Participate in business development activities, such as supporting proposal writing and client presentations, to gain exposure to practice growth initiatives.
• Actively engage in internal practice development initiatives, contributing to the team's growth and development.

We are looking for enthusiastic and passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who also thrives as part of a team, with excellent communication and presentation skills. Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.

Professional Experience Needs To Include:

• Experience working as a Business Analyst in the insurance industry or a related field.
• Exposure to one or more of the following areas: General Insurance, London Markets, or Life & Pension.
• A foundational understanding of insurance business processes and systems.
• Experience in supporting the elicitation, analysis, and documentation of business requirements.
• Basic understanding of key insurance business processes within a specific Line of Business.
• Experience in assisting with the development of functional specifications and user stories.
• A demonstrable interest in emerging technology and trends in insurance and financial services.
• Strong communication skills and the ability to work effectively within a team.
• Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, with a developing ability to create presentations and analyse data.
• Understanding of risk awareness and mitigation principles within a professional setting.

Preferably You Will Also Have:

• Experience supporting (consulting) bids, e.g. responding to RFI/RFP, and developing industry relationships.
• Industry certifications such as Business Analysis certification (Foundation / Practitioner / Professional / Consultant) from British Computer Society, International Institute of Business Analysis (IIBA) (any certification), Project Management Institute (PMI) Professional in Business Analysis (PBA), among others or equivalent.
• Experience in implementing AI-driven solutions within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.

You will be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.