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For Companies At a Glance
- Tasks: Manage customer accounts and ensure timely payment processing.
- Company: Bupa Global provides premium international health insurance with a focus on customer care.
- Benefits: Enjoy a diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Join a team dedicated to making a positive impact on people's lives globally.
- Qualifications: Requires a Bachelor's degree and experience in credit control or finance.
- Other info: Flexible working hours and a supportive environment for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Cairo, Egypt Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Role Overview
The Credit Administrator is part of the Credit Control Team, with accountability for the management of a portfolio of all customer type debt and with responsibility for ensuring that customer payments are processed accurately and efficiently in line with or exceeding agreed targets. Reporting to the Credit Control Team Leader, the Credit Administrator is a member of the Bupa Egypt Finance team and works closely with the Bupa Global Finance Operations Team.
Responsibilities
- Manage a portfolio of credit control tasks
- Processing insurance premium payments
- Maintaining Bupa customer account balances
- Handle the unapplied collection list to clear outstanding receivables
- Liaising with customers to ensure effective credit control
- Ensuring adherence to regulatory standards, such as Anti-Money laundering compliance and sanction compliance
- To account manage a personal portfolio of debt and credit control related tasks through inbound and outbound telephone contact
- Take ownership of the enquiries and liaise between departments/ suppliers/ intermediaries to provide a \’seamless service\’ to customers
- Take accountability for the daily administrative tasks required in line with set service standards and process parameters
- Ensure that receipts from customers are being processed on a daily basis in line with agreed processes and service targets
- Ensure the timely reconciliation of accounting and statements as required and investigation of unreconciled items are resolved within agreed SLAs
- Identify opportunities, whether system based, process based or performance based to reduce debtor volumes, improve efficiency and improve customer experience
- Ensure that any identified control weaknesses are escalated to the Credit Control Team Leader, particularly around segregation of duties, money laundering and financial crime concerns and access controls within the payments process
- Where required support other parts of Finance, e.g. assisting with the clearance of bank reconciling items
Qualifications
- Experience in credit control, preferably in a similar industry
- A track record of achieving and exceeding targeted business results/KPIs, including achievement and evidence of high-volume transactional work
- Highly numerate with ability to process financial data quickly, and strong attention to detail
- Experience of dealing directly with customers and communicating to them in a clear, concise and professional manner
- Fluent English
- Proficient with Microsoft excel
- Bachelor\’s Degree from Commerce, Accounting or Finance
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
For further information, and to apply, please visit our website via the “Apply” button below.
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Credit Control Administrator employer: ACCA Careers
Contact Detail:
ACCA Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Administrator
✨Tip Number 1
Familiarise yourself with Bupa's values and mission. Understanding their commitment to customer care and diversity will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your credit control knowledge, especially in the insurance sector. Being able to discuss industry-specific challenges and solutions will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed customer accounts and resolved payment issues in the past. This will help you illustrate your problem-solving skills and ability to handle high-volume transactional work.
✨Tip Number 4
Network with current or former employees of Bupa or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Credit Control Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control and finance. Use specific examples that demonstrate your ability to manage customer accounts and achieve KPIs.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention your experience with financial data processing and your communication skills, as these are key for the Credit Control Administrator position.
Highlight Relevant Skills: In your application, emphasise your numeracy skills, attention to detail, and experience with Microsoft Excel. These are crucial for managing customer accounts and processing payments effectively.
Showcase Your Customer Interaction Experience: Include examples of how you've successfully communicated with customers in previous roles. This will demonstrate your ability to handle inquiries and maintain effective credit control.
How to prepare for a job interview at ACCA Careers
✨Showcase Your Credit Control Experience
Make sure to highlight your previous experience in credit control, especially if it's within a similar industry. Be prepared to discuss specific examples of how you've managed customer accounts and processed payments efficiently.
✨Demonstrate Attention to Detail
As a Credit Control Administrator, attention to detail is crucial. During the interview, mention instances where your meticulous nature helped resolve discrepancies or improved processes. This will show that you understand the importance of accuracy in financial data.
✨Communicate Clearly and Professionally
Since the role involves liaising with customers, practice clear and concise communication. Prepare to answer questions about how you handle difficult conversations or resolve disputes, showcasing your interpersonal skills.
✨Familiarise Yourself with Regulatory Standards
Understanding regulatory standards such as Anti-Money Laundering compliance is essential for this role. Brush up on these topics before the interview and be ready to discuss how you would ensure adherence to these regulations in your work.
