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- Tasks: Support students through their journey with ACCA, ensuring top-notch service and compliance.
- Company: Join a diverse and inclusive team at ACCA in Glasgow.
- Benefits: Enjoy private healthcare, flexible benefits, and a fantastic pension scheme.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
- Other info: Flexible working options to help you balance work and life.
The predicted salary is between 36000 - 60000 £ per year.
Closing date for applications is: 1 March 2026. ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below.
We are currently looking for a Customer Operations Administrator on a full-time, permanent contract basis. This position sits within the Student Support team, based in our Glasgow office. The Customer Operations Administrator's role is to provide administrative support to ACCA's customers through key processes, whilst ensuring the highest standards of quality and compliance are met.
The job
- Responsible for the delivery of student-related processes ensuring all internal/external SLAs are achieved.
- Handle all queries relating to our student's journey to affiliate status.
- Ensure all actions carried out in line with ACCA's standard processes and policy.
- Demonstrate an understanding of up-to-date procedural and policy knowledge.
- Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the Customer Service directorate.
- General ad-hoc duties as requested by the Team Manager.
- Show an interest and understanding of customers' needs, with a view to continually searching for ways to improve the customer experience.
The person
- Excellent customer service skills.
- Ability to understand customer needs and provide the correct solution.
- Excellent organisational/planning skills.
- High level of interpersonal skills and an ability to communicate (written and verbally) professionally across the internal and external stakeholder groups.
- Strong attention to detail and ability to manage own workload.
- Strong confidence using Microsoft packages, i.e. Word and Excel.
Our Benefits
We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs; you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, travel and gym loans and more. You can also enjoy exclusive access to our discount site and wellbeing centre platform.
We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
Interested in this role? Please click Apply to submit your application.
Customer Operations Administrator in Glasgow employer: ACCA (Association of Chartered Certified Accountants)
Contact Detail:
ACCA (Association of Chartered Certified Accountants) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ACCA on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operations. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed workloads or improved processes in previous roles. This will demonstrate that we’re the perfect fit for the Customer Operations Administrator position.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great way to reiterate our interest in improving the customer experience.
We think you need these skills to ace Customer Operations Administrator in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Customer Operations Administrator role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about supporting our customers, don’t forget to showcase your excellent customer service experience. Share specific examples of how you've gone above and beyond for customers in the past.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Make sure your application is free from typos and clearly structured. This shows us that you can manage your workload effectively, just like we need you to do in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at ACCA (Association of Chartered Certified Accountants)
✨Know Your Customer Service Skills
Make sure you can clearly articulate your customer service experience. Think of specific examples where you've gone above and beyond to meet a customer's needs. This will show that you understand the importance of excellent service, which is key for the Customer Operations Administrator role.
✨Familiarise Yourself with ACCA's Processes
Do some research on ACCA's student-related processes and policies. Being able to discuss these in your interview will demonstrate your proactive approach and genuine interest in the role. It shows you're ready to hit the ground running!
✨Showcase Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks. Use examples from past experiences where you successfully handled multiple responsibilities. This will highlight your organisational skills, which are crucial for this position.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team and the company culture. This not only shows your interest but also helps you gauge if ACCA is the right fit for you. Plus, it makes for a more engaging conversation!