At a Glance
- Tasks: Provide top-notch customer service and sell tickets for exciting events.
- Company: Join the vibrant ACC Liverpool Group, a leader in event services.
- Benefits: Earn £12.60 per hour with flexible working hours and no guaranteed hours.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of thrilling events and make memorable experiences for customers.
- Qualifications: Experience in fast-paced sales environments and a passion for customer service.
The predicted salary is between 12 - 16 £ per hour.
The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool – as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions to business gatherings and exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.
We are recruiting Casual Ticketing Advisors to provide a high level customer booking and enquiry service across TicketQuarter, M&S Bank Arena Box Office and the Contact Centre.
- Sell and promote all shows/events on sale at the M&S Bank Arena and all other event ticket sales managed by TicketQuarter.
- Provide high-level customer booking and enquiry service across TicketQuarter, M&S Bank Arena Box Office and Contact Centre.
- Work in a fast-paced sales/call centre environment.
- Deliver excellent customer service under pressure to tight deadlines.
Qualifications and Working Conditions:
- Experience working in a fast-paced sales/call centre environment.
- Passion for delivering excellent customer service.
- Ability to work under pressure to tight deadlines.
- Flexible working hours – days, evenings and weekends.
- No guaranteed hours – casual basis to support busy demands of the M&S Bank Arena Box Office and Contact Centre.
Employer Values:
- Disability Confident Employer.
- Member of the Fair Employment Charter.
- Real Living Wage employer.
- Social value impact plan – to maximise our positive impact on the local area and beyond.
- Green Meeting’s Gold Standard Sustainability Strategy.
- Positively influencing biodiversity – we have 3 beehives on our campus grounds.
- Carbon Neutral Campus.
- Accessibility Strategy.
Equality, Diversity & Inclusion:
The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, is treated fairly and diversity is celebrated. As such, we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Casual Ticketing Advisor in Liverpool employer: ACC Liverpool
The ACC Liverpool Group is an exceptional employer, offering a dynamic work environment at the heart of Liverpool's vibrant event scene. With flexible working hours and a commitment to employee growth, we foster a culture of inclusivity and support, ensuring that every team member can thrive while delivering outstanding customer service. Join us in making a positive impact on our community and enjoy the unique advantage of being part of a world-class venue and event services provider.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Ticketing Advisor in Liverpool
✨Tip Number 1
Get to know the venue! Familiarise yourself with the M&S Bank Arena and TicketQuarter. Understanding the events and shows they host will help you engage better with customers and show your passion for the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service under pressure, try role-playing different customer scenarios with friends or family. This will help you feel more confident when handling real enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events at the venue. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows you're serious about the role and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Casual Ticketing Advisor in Liverpool
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let us know how much you love helping people! Share any experiences where you've gone above and beyond to provide excellent service. This will show us that you're a great fit for the Casual Ticketing Advisor role.
Tailor Your Application:Make sure to customise your application to highlight your experience in fast-paced environments. We want to see how you've thrived under pressure, so include specific examples that demonstrate your ability to meet tight deadlines.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great addition to our team!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it shows you're keen on joining our awesome team at ACC Liverpool!
How to prepare for a job interview at ACC Liverpool
✨Know Your Stuff
Before the interview, make sure you’re familiar with the ACC Liverpool Group and its venues. Research their events, understand their customer service ethos, and be ready to discuss how you can contribute to their mission of delivering excellent service.
✨Show Off Your Customer Service Skills
Since the role is all about providing top-notch customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your passion for delivering excellent service under pressure.
✨Be Ready for Fast-Paced Scenarios
Expect questions that assess how you handle high-pressure situations. Think of times when you had to think on your feet or manage multiple tasks at once, and be ready to share those stories during the interview.
✨Flexibility is Key
As this is a casual position, highlight your availability and willingness to work flexible hours, including evenings and weekends. Show that you’re adaptable and ready to jump in whenever needed to support the team.
