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- Tasks: Lead premium sales, manage client relationships, and create tailored hospitality packages.
- Company: Join the ACC Liverpool Group, a world-class venue hosting diverse events in a vibrant city.
- Benefits: Enjoy 24 days holiday, excellent pension, health care, and a dedicated wellbeing strategy.
- Why this job: Be part of a dynamic team making a real impact in the hospitality industry.
- Qualifications: Experience in sales or account management with strong communication and relationship-building skills.
- Other info: Flexible hours may include evenings and weekends; we value diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
The ACC Liverpool Group operates the city's waterfront event campus - the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions to business gatherings and exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services.
We are looking for a Hospitality Account Manager to lead and drive the success of our new premium offerings. This is an extremely exciting time for the new post holder, as our premium offering has just experienced a fantastic multi-million-pound refurbishment.
Company Benefits
- An enhanced holiday scheme, with 24 days holiday (and bank holidays), which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line and contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 27 Qualified Mental Health First Aiders onsite.
About the Role
As our Hospitality Account Manager, you will:
- Lead premium sales activities, proactively identifying new membership and booking opportunities.
- Develop and manage relationships with high-value clients, ensuring an exceptional VIP experience.
- Maximise revenue by leveraging market insights, strategic sales techniques, and networking.
- Create tailored hospitality packages with the support of our marketing team, aligned to events.
- Monitor sales performance, delivering insights to leadership and optimising our premium spaces.
- Collaborate with the team to maintain a robust CRM, ensuring accurate client records and premium content across websites.
Who We’re Looking For:
- Advanced understanding of the hospitality industry, specifically around sales and business development.
- Proven experience in sales or account management.
- A proactive, self-motivated approach with a track record of meeting and exceeding sales targets.
- Outstanding communication, presentation, and relationship-building skills.
- A keen eye for spotting revenue opportunities and developing tailored client solutions.
- Flexibility to host occasional client events, some of which may include evenings and weekends.
The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards include being a Disability Confident Employer, a member of the Fair Employment Charter, a Real Living Wage employer, and having a social value impact plan.
Closing Date: 29 May 2025
Interview Date: TBC
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Equality, Diversity & Inclusion
The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive workforce where everybody feels respected, is treated fairly and diversity is celebrated. As such, we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Hospitality Account Manager in Liverpool employer: ACC Liverpool Group
Contact Detail:
ACC Liverpool Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Account Manager in Liverpool
✨Tip Number 1
Familiarise yourself with the ACC Liverpool Group's recent events and premium offerings. Understanding their unique selling points will help you articulate how you can contribute to their success during networking opportunities.
✨Tip Number 2
Leverage your existing network within the hospitality industry to gather insights about potential clients and market trends. This proactive approach can give you an edge in identifying new membership and booking opportunities.
✨Tip Number 3
Attend local industry events or networking functions in Liverpool to connect with potential clients and other professionals. Building relationships in person can significantly enhance your chances of landing this role.
✨Tip Number 4
Showcase your understanding of CRM systems by discussing how you've used them in previous roles. Highlighting your ability to maintain accurate client records and optimise sales performance will demonstrate your fit for the position.
We think you need these skills to ace Hospitality Account Manager in Liverpool
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements for the Hospitality Account Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your relevant experience in hospitality sales and account management. Use quantifiable achievements to demonstrate your success in meeting and exceeding sales targets.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the ACC Liverpool Group. Highlight specific examples of how you have developed client relationships and maximised revenue in previous positions, making sure to connect your experiences to the company's premium offerings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at ACC Liverpool Group
✨Know Your Hospitality Industry
Make sure you have a solid understanding of the hospitality industry, especially in sales and business development. Research current trends and challenges in the sector to demonstrate your knowledge during the interview.
✨Showcase Your Sales Success
Prepare to discuss specific examples of how you've met or exceeded sales targets in previous roles. Highlight any innovative strategies you used to secure high-value clients and how you tailored solutions to meet their needs.
✨Build Rapport with Interviewers
Since relationship-building is key for this role, practice your communication skills. Be personable and engaging during the interview, showing that you can connect with clients and colleagues alike.
✨Prepare Questions About the Role
Have thoughtful questions ready about the premium offerings and the company's vision for the future. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
