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- Tasks: Lead the Security Control Room, ensuring safety and responding to incidents.
- Company: Join the ACC Liverpool Group, a world-class venue hosting diverse events.
- Benefits: Enjoy enhanced holidays, excellent pension, health care, and employee rewards.
- Why this job: Make a real impact in a vibrant environment while developing your skills.
- Qualifications: Valid SIA licence and advanced First Aid certificate required.
- Other info: Diverse and inclusive workplace, encouraging applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
The ACC Liverpool Group operates the city's waterfront event campus - the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. We are looking to recruit a Control Room Supervisor to join our Security services team on a permanent full-time basis. This role will be working a mixture of day and night shifts (75%-night shift, 25%-day shift).
Company Benefits
- An enhanced holiday scheme, starting with 240 hours (inclusive of BH), which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line and contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 27 Qualified Mental Health First Aiders onsite.
In this role you would contribute to the safety and security of The ACC Liverpool Group premises, staff, guests, and visitors. You will be responsible for monitoring and responding to security alarms, CCTV feeds, and other critical Security Control Room systems to ensure the safety and security of our Campus and our visitors.
Job Purpose:
- To contribute to the safety and security of The ACC Liverpool Group premises, staff, guests and visitors.
- To lead the Security Control Room operatives, Security Officers and the daily running of all procedures.
- To act as Incident Manager on events when required and lead on the coordination of all Incident management across the ACC Liverpool Group campus.
- To monitor, operate, evaluate and maintain all Security Control Room systems.
We highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, we’re looking for someone who:
- Has the ability to perform duties safely on their own, using procedures and without direct supervision.
- Is happy to work rotating shift patterns, 24/7, 365 days a year, including nights, weekends and holiday periods.
- A willingness to learn and develop and show high level of commitment and professionalism.
- Able to deal with urgent situations and difficult, sometimes anxious, people under pressure.
- Understands the basic Company Protocols regarding Accidents and Incidents reporting.
It is required that you hold a valid SIA licence (CCTV and Door supervisor) and an advanced First aid certificate.
If you have drive, passion, ambition and wish to play a part in The ACC Liverpool Group's continuing success story, this could be just the job for you.
Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Closing Date: 11th of April
Equality, Diversity & Inclusion
The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.
Control Room Supervisor in Liverpool employer: ACC Liverpool Group
Contact Detail:
ACC Liverpool Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Supervisor in Liverpool
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures relevant to the ACC Liverpool Group. Understanding their approach to safety and incident management will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of the ACC Liverpool Group, especially those in security roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle various security scenarios, as this role requires quick thinking and effective decision-making under pressure.
✨Tip Number 4
Showcase your leadership skills and experience in managing teams, as this role involves leading Security Control Room operatives. Be ready to discuss examples where you've successfully led a team or handled incidents effectively.
We think you need these skills to ace Control Room Supervisor in Liverpool
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Control Room Supervisor position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in security roles, particularly in control room operations. Mention your SIA licence and any relevant certifications, such as First Aid, to demonstrate your qualifications.
Showcase Soft Skills: The role requires dealing with urgent situations and managing people under pressure. Use examples from your past experiences to illustrate your ability to remain calm, professional, and effective in challenging circumstances.
Express Your Commitment: Convey your willingness to work rotating shifts and your dedication to the safety and security of others. This can be a key factor in your application, as the company values commitment and professionalism.
How to prepare for a job interview at ACC Liverpool Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Control Room Supervisor. Familiarise yourself with the specific duties such as monitoring CCTV feeds, responding to alarms, and leading incident management. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in security roles, especially any leadership positions. Highlight situations where you successfully managed incidents or led a team, as this will show your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've dealt with urgent situations or difficult individuals under pressure. The interviewers will be looking for your ability to remain calm and effective in challenging circumstances, which is crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you assess if the company aligns with your values and career goals.
