Acas Adviser in Nottingham

Hybrid working arrangements will be available and the balance between home and workplace is to be agreed with the line manager.

You will be asked to express one location preference during the application process. We are regularly appointing across all 4 hubs. Appointments will be made in merit order based on location choice. If you are successful and have indicated a location preference that is currently unavailable you will be held on a 12-month reserve list. We will make further offers when vacancies become available.

During the induction period you may be required to attend the office more regularly. Part time working is available at a minimum of 25 hours. Please note that any agreement on part-time working hours is subject to agreement that the initial training period (10 weeks) will be completed on a full-time basis. We cannot currently accommodate requests for compressed hours or term-time only working.

Please be aware that this role can only be worked in Great Britain and not overseas.

• Are you interested in learning about Employment Law?
• Do you enjoy helping people?
• Are you interested in working with a diverse range of customers?
• Do you want to make a difference to working lives in Great Britain?

If so, the Acas Adviser Role could be perfect for you.

The Acas Helpline is a fast-paced telephone-based advice service and often a customers first experience of Acas. People generally contact Acas when they have encountered a problem at work and need advice and guidance on what options are available to help resolve the problem. Our customers can range from HR professionals with a lot of experience, to employers needing professional advice, through to extremely vulnerable workers at risk of exploitation.

A 10-week comprehensive training programme will be provided therefore no prior Employment Law experience is required.

The Adviser Role:

• Delivers impartial employment lawadviceto required standards across relevant channels, tailoring it to individual needs
• Deciphers complex informationasks relevant questions to establish the root cause of an issue to ensure appropriate advice is provided
• Identifies appropriate optionsand communicates clearly next step guidance, tailoring it to individual customer needs
• Referring on to other Acas areas or other government services
• Promotes Early Dispute Resolutionutilising appropriate online guidance
• Manages conflictunderstanding the customer needs and circumstances

Accountabilities include:

• ?The effective and efficient delivery of impartial employment law advice through appropriate channels to agreed call quality standards
• Acting independently, impartially, confidentially and with sensitivity always, and in accordance with Acas policies and principles
• Maintaining and developing own knowledge and skills through Continuous Professional Development (CPD)to ensure high-quality advice and service is provided to customers
• Effectively engage in coaching, and other activities to maintain and enhance performance in the role
• Collaborate effectively with colleagues to share knowledge and expertise
• Promoting the benefits of early dispute resolution, influencing callers appropriately
• Identifying appropriate referrals, both to other Acas services and to external organisations such as the enforcement agencies
• Follow schedule requirements through the principles of right place, right time to contribute to the effective delivery of a point of demand telephone service
• Promote customer participation in the Customer Survey to contribute to Acass organisational understanding of our customers
• Collate accurate data regarding the nature of customer calls

Essential Experience:

• Strong verbal communication skills
• Providing good customer service
• Good influencing skills
• Ability to understand and manage own emotions, as well as the emotions of others.
• Overcoming challenges and defusing conflict
• Ability to work at pace within a busy environment
• Interpreting information to identify relevant details

Behaviours

We\’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions

Alongside your salary of £28,755, Advisory, Conciliation and Arbitration Service contributes £8,330 towards you being a member of the Civil Service Defined Benefit Pension scheme.Find out what benefits a Civil Service Pension provides.

Were big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer:

• Learning and Development;
• Health and wellbeing;
• Pension scheme;
• Cycle to work scheme;
• Interest free season ticket loans;
• Volunteering opportunities.

Could you ask for any more?

Youll have access to a Lifestyle website, where youll be able to grab savings over a wide range of products from holidays to your weekly shop.