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For Companies At a Glance
- Tasks: Manage customer accounts and support schools in delivering exceptional online education.
- Company: Join Academy21, part of the global Inspired Education group.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in students' lives while working in a dynamic environment.
- Qualifications: A Levels or equivalent, strong communication skills, and a passion for education.
- Other info: Be part of a team dedicated to safeguarding and promoting student welfare.
The predicted salary is between 25000 - 27000 ÂŁ per year.
Join to apply for the Customer Success Associate role at Academy21. Inspired Education is the leading global group of premium schools, with a portfolio of 121 premium private schools in 28 countries spanning 6 continents, ensuring over 95,000 students receive a world‑class learning experience from Kindergarten to Year 13.
ROLE SUMMARY
- Company: Academy21 – Part of Inspired Online Schools
- Contract: Permanent
- Working Hours: Full Time
- Salary: ÂŁ25,000 - ÂŁ27,000
- Location: Remote, UK‑Based
- Closing Date: 31st January 2026
The Customer Success Associate plays a vital role within Academy21, managing customer accounts and supporting schools, local authorities, and educational partners who enrol students onto the A21 provision. This role focuses on delivering an exceptional customer experience, supporting student enrolment and course set‑up, and ensuring customers receive maximum value from the service. Working proactively with internal teams, the postholder maintains accurate data, resolves customer issues, conducts account reviews, and supports the operational processes that ensure vulnerable young learners can successfully access their education online.
KEY RESPONSIBILITIES
- Manage day‑to‑day customer service for a designated region, responding promptly to telephone and email enquiries.
- Process student enrolments and provide ongoing support throughout their time with A21.
- Offer guidance, troubleshooting and mentoring for customer mentors, signposting additional support where required.
- Maintain accurate and up‑to‑date records using the company CRM, including status reports for all assigned accounts.
- Collaborate with the Business Development team on inbound sales activity and manage designated customer accounts.
- Work closely with Operations and Teaching teams to ensure effective processes and student access to provision.
- Contribute to the development and refinement of systems to improve departmental efficiency.
- Advise on student placement, educational pathways, timetabling and associated costs.
- Manage complaints in line with procedures and ensure appropriate follow‑up.
- Participate in customer review meetings and provide CRM updates to support reporting and forecasting.
THE IDEAL CANDIDATE WILL HAVE
- Qualifications up to A Level, BTEC or NVQ Level 3/4 (administration qualifications advantageous).
- Enhanced DBS clearance.
- Strong critical‑thinking and problem‑solving abilities.
- Excellent interpersonal and communication skills.
- Strong time‑management and organisational skills.
- High level of computer literacy, including experience with CRMs and relational databases.
- Attention to detail and accuracy in data handling.
- Ability to work both independently and collaboratively in a remote environment.
- Awareness of the education landscape and experience supporting schools or students.
- A positive attitude, flexibility and the ability to adapt within a fast‑changing, delivery‑focused environment.
- Commitment to placing Academy21’s provision at the forefront of its sector.
SAFEGUARDING STATEMENT
Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre‑employment background checks will be undertaken before any appointment is confirmed.
Please download and complete our Inspired Application Form and submit alongside your CV. Visit our careers site for more information: https://jobs.inspirededu.com
Customer Success Associate employer: Academy21
Contact Detail:
Academy21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Academy21 on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can double your chances of landing that Customer Success Associate role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think about real-life examples where you've made a difference for customers. We want to see how you can bring that magic to Academy21!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and be ready to discuss how you’ve used them in past roles. This will demonstrate your readiness to hit the ground running as a Customer Success Associate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Academy21 team. Let’s get you that interview!
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Associate role. Highlight any relevant experience in customer service or education, and don’t forget to mention your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about supporting students and schools. Share specific examples of how you've delivered exceptional customer service in the past.
Show Off Your Tech Skills: Since we work with CRMs and databases, it’s important to showcase your computer literacy. Mention any relevant software you’ve used and how you’ve leveraged technology to improve customer experiences.
Follow Application Instructions: Don’t forget to download and complete our Inspired Application Form! Submit it alongside your CV through our website to ensure your application is considered. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Academy21
✨Know the Company Inside Out
Before your interview, take some time to research Academy21 and its mission. Understand their approach to education and how they support students. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Success Associate, you'll be dealing with various stakeholders. Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or troubleshoot a problem. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your critical-thinking skills, which are essential for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
