At a Glance
- Tasks: Be the friendly face of Westbourne Academy, welcoming visitors and handling queries.
- Company: Join a vibrant academy with a diverse community and innovative approach.
- Benefits: Enjoy competitive salary, personal development, and great employee perks.
- Other info: Flexible working options and a supportive team environment await you.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: GCSEs in English and Maths, plus strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
£22,376 to £23,091 (actual salary) per annum
37 hours per week, Term time only
Working hours: Mon - Thurs 08:00-16:00 / Fri 08:00-15:30 hrs
Are you looking for a fantastic new opportunity? Westbourne Academy are looking for an Academy Receptionist to join our dedicated team and uphold the Academy's vision and values.
About you:
- We are looking for a positive and committed individual who has excellent organisational and interpersonal skills.
- Pro-active approach and the ability to work independently.
- Ability to relate well to visitors, staff and students.
- Values the need to create a good first impression for visitors and phone callers.
- Values the importance of safeguarding and security at the front of school.
- Deals with a wide range of academy and community stakeholders and their queries.
- Confidentiality and tact are needed at all times.
- Must know when and who to refer matters of concern.
The successful candidate will hold GCSE grade C/4 or above in English and Maths and have excellent verbal and written interpersonal skills. A good working knowledge of Microsoft IT platforms (Word, Excel, Outlook) is desirable.
If you have what it takes, you can join an experienced, innovative team with incredible potential.
About us:
Westbourne Academy is not just a school; it is a microcosm of the world with students from all around the globe. Between them, they speak 32 languages and their differing perspectives on learning and life makes this a unique academy in which to teach. We welcome fresh ideas from our teachers and support staff and actively value their creativity and imagination. We are passionate about innovative approaches to pastoral care and education, and we're always keen to find new ways to support our students' learning.
About Academy Transformation Trust:
Our ATT2030 Vision means we meet our young people where they are at and refuse to leave them there. Our pupils will leave us capable, competent and confident and take their place in the community of educated people. Our staff will be cared for, developed and they will be capable, competent and confident.
What’s in it for you?
- Access to continuous personal development programs.
- A bespoke platform supporting colleague welfare and benefits, including pension scheme, employee assistance program (EAP), recognition and reward scheme, cycle to work scheme and discounts on many major high street brands.
Are you ready to make a difference and join our journey?
Closing date: Wednesday 25 November 2026
Interview date: To be confirmed
Westbourne Academy is committed to safeguarding and promoting the welfare of children. The successful applicant will undertake an enhanced DBS criminal record check, and online searches will be carried out in line with KCSIE update 2026. We are committed to Diversity, Equality and Inclusion and welcome all applications. We are open to Flexible Working.
Academy Receptionist in Ipswich employer: Academy Transformation Trust
Academy Transformation Trust is an exceptional employer that values collaboration and professional growth within a supportive work culture. As a Governance & Compliance Coordinator, you will enjoy a hybrid working model that promotes work-life balance, alongside opportunities for career development in a dynamic multi-academy network. With a commitment to excellence in governance and compliance, ATT offers a meaningful role where your contributions directly impact the educational landscape.
Contact Details:
Academy Transformation Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Academy Receptionist in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Academy Transformation Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Academy Transformation Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Academy Receptionist in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Academy Transformation Trust:Your cover letter is your chance to shine! Tell us why you want to work at Academy Transformation Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Academy Transformation Trust!
How to prepare for a job interview at Academy Transformation Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
