At a Glance
- Tasks: Be the friendly face of O2 Academy Brixton, welcoming visitors and managing enquiries.
- Company: Join Academy Music Group, a leader in live music and entertainment.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Flexible hours, including evenings and weekends, in a fun, fast-paced setting.
- Why this job: Perfect for music lovers wanting to make an impact in a vibrant venue.
- Qualifications: Customer service skills and a passion for live music are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Venue Administrator is an integral position within the team, helping provide seamless and exceptional customer and client services by acting as the first point of contact for all visitors, guests, and contractors. You will contribute to the effective running of our core business objectives and commercial targets and must be highly motivated to deliver an outstanding experience to all clients and customers.
Day‑to‑day, the role entails greeting and welcoming visitors in a warm and professional manner, as well as managing the reception area and stage door on event days, ensuring it is always kept tidy and presentable. You will also answer and direct phone calls, emails, and enquiries promptly and accurately to relevant team members, as well as addressing and resolving basic customer enquiries with a professional and courteous approach.
You will also be responsible for various administrative duties, including distributing post, monitoring office supplies, managing lost property, and maintaining and updating venue records, databases, and contact lists. The Venue Administrator must be friendly and approachable, with a positive attitude and high level of integrity and professionalism. Candidates must be able to work both independently and as part of a wider team. The role will require you to work flexible hours, including some evenings and weekends during busy season.
The role can vary with the high and low seasons, so the ideal candidate should be able to work effectively in a high‑pressure environment, to multitask, and be able to keep themselves busy during quiet periods. This role is perfect for someone who is dynamic, passionate about live music, has excellent organisational and customer service skills, and is open to opportunities for growth and development within the venue and company.
Who You Are
- Reception or administrative experience (desirable)
- Polite and professional, customer service skills and experience
- Good time keeping
- Working knowledge of Microsoft Outlook/Word/Excel
- Ability to prioritise and multitask
- Good level of literacy and numeracy skills
- Ability to work flexible hours (including some evenings and weekends)
Behaviours
- Interest in live music and the venue
- Punctual and self‑motivated
- Can‑do attitude with good attention to detail
- Excellent organisational skills
- A team player as well as being able to work independently
- Polite, enthusiastic, and pro‑active
What The Role Includes
- To be main point of contact for permanent, visiting staff and contractors
- To greet visitors including artist and touring teams in a friendly and professional manner and inform the relevant people of their arrival as quickly as possible
- To remain knowledgeable about events scheduled to take place within the venue and to provide accurate information to customers when requested
- Manage the general mail inbox and phone line: proactively respond to customer queries and complaints, elevate venue queries to relevant departments
- When required assist with the accessible booking inbox and customer phone line: proactively administer all accessible ticketing requirements and communications
- Working shows supervising the stage door operation & accreditation to ensure a smooth and efficient backstage
- When required working shows to help supervise the box office and scanning department or VIP packages to maintain a smooth and efficient operation
- To organise, distribute and process post and deliveries, including post office runs
- To ensure front office areas are kept presentable, facilities are stocked, and Health and Safety procedures are adhered to
- To log and organise lost property after shows and maintain records, coordinate collection, postage, and disposal of lost property
- To assist the team with tasks such as fielding and logging staff guest list requests, distributing monthly phone and email list updates, courier bookings, etc
- Supervise and assist in training casual employees
- Represent the venue and Company in a professional manner
- Other ad hoc duties when required
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award‑winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE
25th May 2026. We reserve the right to close applications at any time.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Venue Administrator in London employer: Academy Music Group
At Academy Music Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusion. Located in the heart of Brixton, our team enjoys the unique advantage of working in a historic venue that is central to the UK's live music scene, with ample opportunities for professional growth and development. We are committed to supporting our employees' aspirations while providing a dynamic environment where passion for live music thrives.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Administrator in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with O2 Academy Brixton and its events. This way, when you walk in for an interview, you can chat about your favourite gigs or artists that have performed there. It shows you're genuinely interested and passionate about live music!
✨Tip Number 2
Practice your customer service skills! Since the Venue Administrator role is all about providing exceptional service, think of scenarios where you might need to handle tricky customer queries. Role-play with a friend or family member to get comfortable with responding professionally and courteously.
✨Tip Number 3
Network like a pro! Attend events at the venue or similar places to meet people in the industry. You never know who might be able to give you a leg up or share insider tips on landing the job. Plus, it’s a great way to show your enthusiasm for the role!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Make sure to highlight your relevant experience and skills that match the job description, and don’t forget to showcase your passion for live music!
We think you need these skills to ace Venue Administrator in London
Some tips for your application 🫡
Show Your Passion for Live Music:When you're writing your application, let your love for live music shine through! Mention any experiences you've had with events or venues, and how they inspire you to be part of our team at O2 Academy Brixton.
Be Professional Yet Approachable:Remember, as a Venue Administrator, you'll be the first point of contact for visitors. Use a friendly tone in your application, but keep it professional. Show us that you can balance warmth with professionalism!
Highlight Your Organisational Skills:We need someone who can juggle multiple tasks, especially during busy times. In your application, give examples of how you've successfully managed various responsibilities in previous roles. This will show us you're ready for the dynamic environment here.
Apply Through Our Website:Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Academy Music Group
✨Know the Venue Inside Out
Before your interview, make sure you research the O2 Academy Brixton thoroughly. Familiarise yourself with its history, upcoming events, and the general vibe of the venue. This will not only show your genuine interest in the role but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Venue Administrator, you'll be the first point of contact for visitors and guests. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure a positive experience.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage your time and prioritise tasks, especially in high-pressure environments. You might even want to bring a simple example of a system you use to stay organised, like a planner or digital tool.
✨Emphasise Your Team Player Attitude
While being able to work independently is important, this role also involves collaborating with a team. Share instances where you've successfully worked as part of a team, highlighting your communication skills and how you contribute to a positive team dynamic.
