At a Glance
- Tasks: Be the friendly face of our venue, welcoming guests and managing enquiries.
- Company: Join Academy Music Group, a leader in live music and entertainment.
- Benefits: Flexible hours, growth opportunities, and a vibrant work environment.
- Other info: Dynamic role with opportunities to learn and grow in a fun atmosphere.
- Why this job: Immerse yourself in the live music scene while developing your skills.
- Qualifications: Customer service experience and a passion for live music are a plus.
The predicted salary is between 30000 - 40000 £ per year.
The Venue Administrator is an integral position within the team, helping provide seamless and exceptional customer and client services by acting as the first point of contact for all visitors, guests, and contractors. You will contribute to the effective running of our core business objectives and commercial targets and must be highly motivated to deliver an outstanding experience to all clients and customers.
Day‑to‑day, the role entails greeting and welcoming visitors in a warm and professional manner, as well as managing the reception area and stage door on event days, ensuring it is always kept tidy and presentable. You will also answer and direct phone calls, emails, and enquiries promptly and accurately to relevant team members, as well as addressing and resolving basic customer enquiries with a professional and courteous approach. You will also be responsible for various administrative duties, including distributing post, monitoring office supplies, managing lost property, and maintaining and updating venue records, databases, and contact lists.
The Venue Administrator must be friendly and approachable, with a positive attitude and high level of integrity and professionalism. Candidates must be able to work both independently and as part of a wider team. The role will require you to work flexible hours, including some evenings and weekends during busy season. The role can vary with the high and low seasons, so the ideal candidate should be able to work effectively in a high‑pressure environment, to multitask, and be able to keep themselves busy during quiet periods. This role is perfect for someone who is dynamic, passionate about live music, has excellent organisational and customer service skills, and is open to opportunities for growth and development within the venue and company.
Who You Are
- Reception or administrative experience (desirable)
- Polite and professional, customer service skills and experience
- Good time keeping
- Working knowledge of Microsoft Outlook/Word/Excel
- Ability to prioritise and multitask
- Good level of literacy and numeracy skills
- Ability to work flexible hours (including some evenings and weekends)
Behaviours
- Interest in live music and the venue
- Punctual and self‑motivated
- Can‑do attitude with good attention to detail
- Excellent organisational skills
- A team player as well as being able to work independently
- Polite, enthusiastic, and pro‑active
What The Role Includes
- To be main point of contact for permanent, visiting staff and contractors
- To greet visitors including artist and touring teams in a friendly and professional manner and inform the relevant people of their arrival as quickly as possible
- To remain knowledgeable about events scheduled to take place within the venue and to provide accurate information to customers when requested
- Manage the general mail inbox and phone line: proactively respond to customer queries and complaints, elevate venue queries to relevant departments
- When required assist with the accessible booking inbox and customer phone line: proactively administer all accessible ticketing requirements and communications
- Working shows supervising the stage door operation & accreditation to ensure a smooth and efficient backstage
- When required working shows to help supervise the box office and scanning department or VIP packages to maintain a smooth and efficient operation
- To organise, distribute and process post and deliveries, including post office runs
- To ensure front office areas are kept presentable, facilities are stocked, and Health and Safety procedures are adhered to
- To log and organise lost property after shows and maintain records, coordinate collection, postage, and disposal of lost property
- To assist the team with tasks such as fielding and logging staff guest list requests, distributing monthly phone and email list updates, courier bookings, etc
- Supervise and assist in training casual employees
- Represent the venue and Company in a professional manner
- Other ad hoc duties when required
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award‑winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE 25th May 2026. We reserve the right to close applications at any time.
Live Music Venue Administrator - Flexible Hours employer: Academy Music Group
At Academy Music Group, located in the vibrant Brixton area of London, we pride ourselves on being an exceptional employer that values diversity and inclusion. Our flexible working hours and supportive work culture foster personal and professional growth, allowing you to thrive in a dynamic environment while being part of the UK's leading live music venue operator. Join us to contribute to unforgettable live performances and enjoy unique opportunities for development within a passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Live Music Venue Administrator - Flexible Hours
✨Tip Number 1
Get to know the venue! Before your interview, check out the O2 Academy Brixton's website and social media. Familiarise yourself with upcoming events and the vibe of the place. This shows you're genuinely interested and helps you connect during the chat.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd handle different scenarios. Role-play with a friend or family member to get comfortable with answering queries and resolving issues on the spot.
✨Tip Number 3
Network like a pro! Reach out to people in the industry through LinkedIn or local music events. You never know who might have a lead or can give you insider tips about the venue or the role. Plus, it’s a great way to show your passion for live music!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Academy Music Group. Don’t miss out on this opportunity!
We think you need these skills to ace Live Music Venue Administrator - Flexible Hours
Some tips for your application 🫡
Show Your Passion for Live Music:When you're writing your application, let your love for live music shine through! Mention any experiences you've had with music events or venues, and how they inspire you to be part of our team.
Be Professional Yet Approachable:Remember, as a Venue Administrator, you'll be the first point of contact for many. Use a friendly tone in your application, but keep it professional. Show us that you can balance both!
Highlight Your Organisational Skills:We need someone who can juggle multiple tasks, especially during busy times. In your application, share examples of how you've successfully managed various responsibilities in previous roles.
Apply Through Our Website:Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Academy Music Group
✨Know Your Venue
Before the interview, make sure you research the O2 Academy Brixton and its events. Familiarise yourself with their upcoming shows and the overall vibe of the venue. This will not only show your genuine interest in live music but also help you answer questions about how you can contribute to the venue's success.
✨Showcase Your Customer Service Skills
As a Venue Administrator, you'll be the first point of contact for visitors and guests. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight your ability to handle enquiries and resolve issues professionally, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively, especially in high-pressure situations. You might even want to bring a brief example of a time when you successfully juggled various responsibilities.
✨Emphasise Your Flexibility and Team Spirit
Since the job involves flexible hours and working with a team, express your willingness to adapt to different schedules and collaborate with others. Share instances where you've worked well in a team or adapted to changing circumstances, as this will resonate with the interviewers.
