At a Glance
- Tasks: Support box office operations and deliver exceptional customer service at live events.
- Company: Join the renowned O2 Academy Brixton, part of Academy Music Group.
- Benefits: Inclusive work environment, professional growth opportunities, and a chance to be part of live entertainment.
- Other info: Flexible hours and a dynamic team atmosphere await you!
- Why this job: Be at the heart of the action in the vibrant live events industry.
- Qualifications: Experience in ticketing and customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Venue: O2 Academy Brixton
Company: Academy Music Group
Location: London
Reports to: Box Office Manager / General Manager
Working hours: Full-time
Role
The assistant box office manager is a key member of the team, providing seamless and exceptional customer and client services and being a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.
Our team
O2 Academy Brixton is our prestigious and internationally renowned South London venue, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.
About you
- Experience in a box office environment within the live entertainment industry
- Knowledge in using digital ticketing platforms
- Proven track record in customer service
- Proficient in Microsoft Office packages
- Good communication and diplomacy skills
- Reliable Team Player
What we need
- Client and customer service experience
- Ticketing experience
- Enthusiasm for the live events industry
- Flexibility to work irregular hours (weekends/evenings/public holidays)
- Willingness to build positive working relationships
- A proactive organiser with clear attention to detail
- Previous experience supervising and managing teams
What you’ll be doing
- Support an efficient and smooth box office service
- Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
- Build shows on our ticketing platforms
- High quality customer service
- Maintain first-rate relationships with clients, partners and audiences
- Ensure accurate and timely sales of all ticketed events
- Monitor ticket allocations to maximise sales through Ticketmaster
- Make sure all paperwork and reporting is completed and professionally retained
- Manage and train casual box office employees as required
- Proactively administer all accessible ticketing requirements and communications
- Financial reporting and administration
- Maintain Ticketmaster and venue equipment
- Support the Company’s charitable and guest ticketing services
- Troubleshoot and report technical issues
- Work collaboratively with the venue team, partners and Company head office
- Publicly represent the venue and Company in a professional manner
- Perform any additional tasks as reasonably required to support management and the organisation
Equal opportunities
We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Our company
Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: Monday 22nd June. We reserve the right to close applications at any time.
Assistant Box Office Manager, O2 Academy Brixton employer: Academy Music Group
At Academy Music Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture at the iconic O2 Academy Brixton in London. Our commitment to diversity and inclusion ensures that every team member can bring their authentic self to work, while our focus on professional development provides ample opportunities for growth within the live entertainment industry. Join us in delivering unforgettable experiences and be part of a passionate team dedicated to excellence in customer service and live events.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Box Office Manager, O2 Academy Brixton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Academy Music Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Academy Music Group
Don't be shy about reaching out to Academy Music Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Box Office Manager, O2 Academy Brixton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Academy Music Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Academy Music Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
