At a Glance
- Tasks: Turn student enquiries into applications and guide them through the process.
- Company: Join Academy Education Network, helping students find their perfect university course.
- Benefits: Earn bonuses for successful enrolments and receive training in higher education.
- Other info: Dynamic role with opportunities for quick advancement in a growing company.
- Why this job: Make a real difference in students' lives while growing your career in a supportive environment.
- Qualifications: Experience in sales or customer service, with strong communication skills.
The predicted salary is between 23400 - 28600 £ per year.
Academy Education Network (AEN) helps students in the UK find the right university course and apply with confidence. Every day, people enquire through our website, our events and our partner forms. The Conversion Officer is the first person they speak to: you pick up each new enquiry quickly, understand what the student wants, check what they qualify for, and guide them to the right adviser or straight into an application.
You work inside our CRM, where every lead lands in your queue with the student's details, the course they asked about and the next action due. Your job is to turn enquiries into applications.
What You'll Do
- Respond to every new enquiry the same day, by phone, WhatsApp and e-mail.
- Qualify each student: course and intake, entry qualifications, student finance eligibility, location and travel.
- Book the student with the right recruitment adviser, or send the application invite yourself.
- Keep the CRM accurate: outcome of every call, next action, reason when a lead does not go ahead.
- Chase students who have gone quiet, with the follow-up schedule the CRM sets.
- Report weekly on enquiries received, contacted, booked and converted.
What We're Looking For
- At least one year in a sales, admissions, call-centre or customer-contact role, ideally in education.
- A warm, patient phone manner and clear written English; a second language spoken by our students (Romanian, Polish, Portuguese, Italian, Spanish, Bengali or Urdu) is a real advantage.
- Organised and comfortable working from a queue with targets.
- Confident with CRM software and online forms.
- Right to work in the UK.
What You'll Get
- A clear bonus for every enquiry that becomes an enrolled student.
- Training on UK higher education, student finance and our partner universities.
- A growing company where good people move up quickly.
Apply for this role
Send your CV and a short cover note to our team. We aim to respond within 5 working days. Pay and working terms are discussed at interview.
Or email us at info@academyeducationnetwork.co.uk
Conversion Officer employer: Academy Education Network Ltd
As a Speech & Language Therapist with us, you'll join a supportive and dynamic team dedicated to making a real difference in the lives of individuals with communication and swallowing disorders. Our work culture fosters collaboration and innovation, providing ample opportunities for professional growth through specialised training and mentorship. Located in London, we offer competitive NHS salaries with additional benefits, including London weighting, ensuring that your hard work is recognised and rewarded.
Contact Details:
Academy Education Network Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Conversion Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Academy Education Network Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Academy Education Network Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Conversion Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Academy Education Network Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Academy Education Network Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Academy Education Network Ltd!
How to prepare for a job interview at Academy Education Network Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
