Student Services Executive

Student Services Executive

Full-Time 24000 - 36000 Β£ / year (est.) No home office possible
A

At a Glance

  • Tasks: Be the go-to person for student support and help create a positive learning environment.
  • Company: Join AAC, a leading Private Education Institution dedicated to student success.
  • Benefits: Dynamic work culture, diverse international students, and opportunities for personal growth.
  • Why this job: Make a real difference in students' lives while working in a supportive team.
  • Qualifications: Diploma or higher, strong communication skills, and a passion for helping others.
  • Other info: Collaborative atmosphere with opportunities to engage in exciting student activities.

The predicted salary is between 24000 - 36000 Β£ per year.

AAC is a well-established Private Education Institution committed to providing quality education and strong student support services. We are looking for a dedicated and student-focused Student Services Executive to join our team.

Key Responsibilities

  • Serve as the first point of contact for student enquiries and issues
  • Monitor student attendance daily and take appropriate follow-up actions
  • Process student Withdrawal and Leave of Absence requests
  • Handle timely renewal and cancellation of student passes
  • Provide pastoral care and counselling support to students
  • Support and enforce school policies and quality student processes including:
  • Student orientation
  • Class scheduling
  • Attendance management
  • Student payment coordination
  • Course surveys and feedback
  • Student discipline and parent liaison
  • Student progress and assessment follow-up
  • Liaise with staff and regulatory authorities to ensure compliance
  • Organise and support student activities and events
  • Process student payments and refunds
  • Assist with facilities maintenance and coordination
  • Conduct checks to ensure proper student admission documentation
  • Prepare official documents for new enrolments
  • Liaise with students and staff on ICA formalities for international students
  • Accompany students to ICA for completion of student pass procedures
  • Support ad-hoc projects and duties assigned by management
  • Job Requirements

    • Minimum qualification: Diploma (or higher)
    • Proficient in spoken and written English; bilingual candidates preferred
    • Excellent communication and interpersonal skills
    • Patient, meticulous, and detail-oriented
    • Strong administrative, IT, and organisational skills
    • A good team player with a positive attitude

    Why Join AAC?

    • Work in a dynamic education environment with diverse international students
    • Opportunity to contribute to student success and wellbeing
    • Supportive and collaborative team culture

    Application

    Interested candidates are invited to send their resume to Academies Australasia College. Only shortlisted applicants will be contacted. Join AAC and be part of a team committed to delivering outstanding student support and services.

    Student Services Executive employer: ACADEMIES AUSTRALASIA COLLEGE PTE. LIMITED

    AAC is an excellent employer that fosters a supportive and collaborative team culture, making it an ideal place for those passionate about student success and wellbeing. Working in a dynamic education environment with diverse international students offers unique opportunities for personal and professional growth, while the commitment to quality education ensures that every employee plays a vital role in shaping positive student experiences.
    A

    Contact Detail:

    ACADEMIES AUSTRALASIA COLLEGE PTE. LIMITED Recruiting Team

    StudySmarter Expert Advice 🀫

    We think this is how you could land Student Services Executive

    ✨Tip Number 1

    Network like a pro! Reach out to current or former employees at AAC through LinkedIn. A friendly chat can give us insider info and maybe even a referral!

    ✨Tip Number 2

    Prepare for the interview by researching AAC's values and student services. We want to show that we’re not just a good fit, but the perfect match for their team!

    ✨Tip Number 3

    Practice common interview questions with a mate. This will help us articulate our passion for student support and showcase our communication skills.

    ✨Tip Number 4

    Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the role.

    We think you need these skills to ace Student Services Executive

    Communication Skills
    Interpersonal Skills
    Administrative Skills
    Organisational Skills
    Attention to Detail
    Problem-Solving Skills
    Bilingual Proficiency
    IT Skills
    Teamwork
    Student Support Services
    Compliance Knowledge
    Counselling Skills
    Event Coordination
    Customer Service Orientation

    Some tips for your application 🫑

    Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Student Services Executive role. Highlight any relevant experience in student support or administration, as we love to see how you can contribute to our team!

    Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for student services and how you can make a difference at AAC. Be genuine and let us know why you want to join our dynamic team.

    Show Off Your Communication Skills: Since this role involves a lot of interaction with students and staff, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional – we want to see your personality too!

    Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our awesome team at AAC!

    How to prepare for a job interview at ACADEMIES AUSTRALASIA COLLEGE PTE. LIMITED

    ✨Know the Role Inside Out

    Before your interview, make sure you thoroughly understand the responsibilities of a Student Services Executive. Familiarise yourself with student support services, attendance management, and pastoral care. This will help you answer questions confidently and show that you're genuinely interested in the role.

    ✨Showcase Your Communication Skills

    As this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've effectively communicated with students or colleagues. Practice articulating your thoughts clearly, as this will demonstrate your ability to handle student enquiries and issues.

    ✨Be Ready for Scenario Questions

    Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle situations like a student needing support or managing attendance issues. Prepare specific examples that highlight your patience, attention to detail, and organisational skills.

    ✨Emphasise Teamwork and Positivity

    AAC values a supportive and collaborative team culture. Be prepared to discuss how you work well in a team and contribute positively to group dynamics. Share instances where you've supported colleagues or contributed to a positive environment, as this aligns with their values.

    Land your dream job quicker with Premium

    You’re marked as a top applicant with our partner companies
    Individual CV and cover letter feedback including tailoring to specific job roles
    Be among the first applications for new jobs with our AI application
    1:1 support and career advice from our career coaches
    Go Premium

    Money-back if you don't land a job in 6-months

    A
    Similar positions in other companies
    UK’s top job board for Gen Z
    discover-jobs-cta
    Discover now
    >