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- Tasks: Provide compassionate telephone support to individuals in need of mental health assistance.
- Company: A dedicated mental health support organisation in Waingroves.
- Benefits: Competitive benefits, enhanced annual leave, health plans, and personal development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Understanding of mental health, kindness, and excellent interpersonal skills.
- Other info: Join a passionate team committed to making a positive impact.
The predicted salary is between 30000 - 42000 £ per year.
A mental health support organization in Waingroves is seeking a Mental Health Helpline Operator. The role involves providing telephone support to callers, ensuring they feel welcomed, and assessing their needs.
The ideal candidate should have an understanding of mental health, be kind and caring, and possess excellent interpersonal skills.
This position offers competitive benefits including enhanced annual leave, health plans, and opportunities for personal development.
Mental Health Helpline Support Specialist employer: Academie voor Arbeidsmarktcommunicatie
Contact Detail:
Academie voor Arbeidsmarktcommunicatie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Helpline Support Specialist
✨Tip Number 1
Make sure you know your stuff! Brush up on mental health topics and common issues people face. This will help you feel more confident when chatting with callers.
✨Tip Number 2
Practice your listening skills. When you're on the phone, it's all about making the caller feel heard and understood. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show your personality! Being kind and caring is key, so let your warmth shine through in your conversations. Remember, it’s not just about answering questions; it’s about connecting with people.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application and get to know you better. Plus, it’s the best way to stay updated on your application status.
We think you need these skills to ace Mental Health Helpline Support Specialist
Some tips for your application 🫡
Show Your Understanding of Mental Health: When writing your application, make sure to highlight your understanding of mental health issues. We want to see how you can relate to the callers and provide the support they need.
Be Kind and Caring in Your Tone: Your written application should reflect the kindness and care we value at StudySmarter. Use a warm and welcoming tone to show that you genuinely want to help others.
Highlight Your Interpersonal Skills: Don’t forget to showcase your interpersonal skills! We’re looking for someone who can connect with people easily, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Academie voor Arbeidsmarktcommunicatie
✨Know Your Stuff
Make sure you brush up on your understanding of mental health issues. Familiarise yourself with common challenges people face and the types of support that can be offered. This will help you answer questions confidently and show that you're genuinely interested in helping others.
✨Show Your Kindness
During the interview, let your caring nature shine through. Use examples from your past experiences where you've demonstrated empathy and support. This role is all about making callers feel welcomed, so showing your compassionate side will definitely work in your favour.
✨Practice Active Listening
Since you'll be providing telephone support, it's crucial to demonstrate strong listening skills. In the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will not only show your interpersonal skills but also reflect how you would interact with callers.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training process, team dynamics, or how the organisation measures success in supporting callers. It shows that you're engaged and serious about the role, plus it gives you a chance to assess if the organisation is the right fit for you.
