Workplace Experience Manager
Fundingcircle · London
We’re on a mission to back the UK’s small businesses like no one else. Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start‑up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high‑performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy. Come and join a mission that matters! [ Read our Impact Report ] | [ See our Trustpilot ]
London (Hybrid) | Full Time | 5 days in office | Competitive Salary + Benefits
As our Workplace Experience Manager, you will ensure the office is a safe and engaging environment for our Circlers (how we refer to our colleagues!). Working closely with the Head of Workplace Services, you will be a resource and connection point for all our Circlers. Culture is at the heart of Funding Circle and our Workplace Experience Manager will play a pivotal role in driving engagement and curating and planning in‑office and virtual events. Please note: this role requires 5 days per week on‑site.
- Act as the welcoming face and host of our London HQ;
- Curating a warm, vibrant, and inclusive environment for Circlers and external guests
- Drive the internal culture, facilitating team engagement across the business and fostering a strong sense of community & collaboration
- Conceptualise, plan, and execute a diverse social calendar featuring both in‑office and virtual events.
- Partnering with Circler Groups to ensure visibility and consistency of ERG related activities
- Coordinate the workplace experience for new joiners and leavers, including welcome swag, and access passes
- Manage the workplace help desk via Jira Service Management (averaging ~100 tickets per month), resolving queries quickly and maintaining high colleague satisfaction
- Oversee meeting room booking schedules, day‑to‑day kitchen provisions, office catering, and hospitality setups for client visits and internal company gatherings
- Manage office stationery, corporate merchandise/swag inventories, and courier and postal services
- Maintain up‑to‑date compliance records and relevant training provisions across fire safety, manual handling, and first aid certifications.
- Oversee Display Screen Equipment (DSE) assessments and coordinate reasonable workplace adjustments for colleagues
- Partner with the Workplace Services Manager on statutory compliance and core FM areas, including electrical safety, fire drills, and routine audits.
What we’re looking for
- At least 3 years of experience in workplace experience, front‑of‑house operations, facilities management, or corporate hospitality
- Understanding of core FM compliance requirements (e.g., fire safety protocols, electrical safety checks, manual handling, and DSE)
- Strong initiative and resourcefulness; taking full ownership of projects, and thriving in a dynamic environment
- Creative problem solver capable of translating colleague feedback and operational data into scalable workplace processes.
- Dedicated to treating colleagues like valued customers
- Comfortable utilising modern workplace tools, ticketing systems (such as Jira), access control software, and digital signage platforms
- Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity
- Confident using approved AI tools safely and effectively to enhance your output and find a better way of working
Why join us
- We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026.
- As a flexible‑first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate - with barista coffee and subsidised Just Eat lunches on us!
- Our Circler Proposition focuses on five areas:
- Flexibility: We provide a benefit allowance you can tailor to your own life and family.
- Health: This includes private medical and dental, health assessments, and access to a digital GP.
- Wealth: We offer life assurance, share schemes, and financial coaching.
- Development: You get a dedicated annual learning allowance to help you level up.
- Lifestyle: We have electric car and cycle‑to‑work schemes, plus season ticket loans.
Workplace Experience Manager employer: Academic Key
Deliveroo is an exceptional employer that prioritises the well-being of its employees while fostering a culture of innovation and collaboration. With a commitment to diversity and inclusion, we offer competitive benefits tailored to each country, including generous leave allowances and support for charitable causes. As part of a rapidly growing global team, you'll have the opportunity to work on impactful projects that shape the future of customer support, all while enjoying a dynamic and supportive work environment.
