At a Glance
- Tasks: Manage technical relationships and ensure customer success with our AI platform.
- Company: Join Geordie, a fast-growing tech company revolutionising AI governance.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Be the first UK Technical Account Manager and shape customer success strategies.
- Qualifications: 2-5 years in a technical role; passion for AI and customer success.
The predicted salary is between 49500 - 60500 £ per year.
- Technical Account Manager - UK
- Geordie AI
- London Hybrid
- Full Time
The Role Geordie is building the platform enterprises rely on to govern their AI agents safely — and we're growing fast.
We're looking for a technical, customer-focused Technical Account Manager to own the post-sale relationship with our customers and make sure they get the best from their Geordie deployment, fast.
You'll be the technical face of Geordie for a portfolio of enterprise accounts — guiding onboarding and integration, becoming the go-to expert customers trust for anything technical, and working closely with our sales, product and engineering teams to keep our customers successful and growing.
You will turn technical relationships into lasting partnerships.
This is a hands‑on, technical role.
You'll get deep into our platform, our customers' environments, and everything in between — and you'll help shape how Geordie delivers success for our customers as our first UK-based TAM hire.
We also expect you to work the way we build — intelligently and efficiently.
That means embracing AI agents in your day-to-day workflows.
We use tools like Claude Cowork to move faster and do more.
If you're not passionate about that, this probably isn't the right place for you.
What You'll Do
- Own the Technical Relationship — Be the primary technical point of contact for a portfolio of enterprise accounts, building trust from customer kick-off through renewal and expansion.
- Project Management — Own the project plan for onboarding and major implementations end-to-end: timelines, milestones, resourcing, and risk tracking across customer, engineering, and product stakeholders.
Run the cadence of standups/status calls, keep everyone accountable to dates, and escalated slippage before it becomes a surprise.
- Onboarding & Implementation — Guide customers through deployment, integrations, and configuration, so they see value from day one.
- Product Mastery — Become a deep expert on the Geordie platform. Troubleshoot issues, answer technical questions, and give customers confidence in how we work.
- Adoption & Health — Track account health and usage, spot risks early, and drive the actions that keep customers engaged and expanding.
- Escalation Management — Be the calm, capable owner of technical escalations — coordinating with engineering and product teams to resolve issues and close the loop with customers.
- Renewals & Expansion — Partner with our sales team to identify expansion opportunities and ensure strong technical health underpins every renewal opportunity.
- Customer Advocacy — Bring field insights back to our teams — feature requests, friction points, and what's actually happening in customer environments — so we keep building the right things and ensure the customer remains at the centre of everything we do.
- Documentation & Enablement — Build the runbooks, guides, and best‑practice materials that make onboarding repeatable and support scalable.
- Cross‑Functional Collaboration — Work closely with sales, engineering and product teams to deliver a seamless customer experience.
- Build the Function — As our first UK TAM, help shape the processes and playbooks that define how Geordie supports customers as we scale, in step with the wider TAM function.
What We're Looking For
You’re technical, and you like it.
You’re comfortable in the details — agents, APIs, integrations, security, governance — and you enjoy figuring out how things really work.
You own outcomes.
You don’t wait — you track account health and get ahead of risk before it becomes a churn conversation.
You’re a builder.
Early-stage means you create structure where there isn’t any and find a way to provide value to customers.
You’re AI‑fluent, not just AI‑aware.
You use tools like Claude Cowork and other agentic AI to run your own workflow — drafting runbooks, triaging tickets, prepping Q&Bs, chasing account health signals — so you spend your time on judgement calls and relationships, not repetitive admin.
You look for the next task to hand off to an agent before you look for the next hire.
You earn trust at every level.
You can debug an integration issue with an engineer in the morning and brief a CISO on progress in the afternoon, without losing credibility in either room.
You listen before you troubleshoot.
You ask sharp questions to understand what’s actually going on before you propose a fix, then deliver.
You communicate clearly and often.
Customers always know where things stand.
You’re focused on success.
Not just at renewal time — all the time.
You care whether customers succeed, and it shows in how you show up.
You embrace new ways of working.
You actively use AI tools — especially agents — to work smarter, move faster and do more.
You thrive in ambiguity.
Requirements
- 2–5 years' experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer role at a Saa S or cybersecurity company.
- Passion and interest in agents, how organisations are utilising them, their security and risk, and their governance.
- Solid technical fluenc
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Technical Account Manager - UK in London employer: Academic Key
Deliveroo is an exceptional employer that prioritises the well-being of its employees while fostering a culture of innovation and collaboration. With a commitment to diversity and inclusion, we offer competitive benefits tailored to each country, including generous leave allowances and support for charitable causes. As part of a rapidly growing global team, you'll have the opportunity to work on impactful projects that shape the future of customer support, all while enjoying a dynamic and supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - UK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Academic Key. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Academic Key before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager - UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Academic Key:Your cover letter is your chance to shine! Tell us why you want to work at Academic Key specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Academic Key!
How to prepare for a job interview at Academic Key
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
