Pleo in London is seeking a Senior Consumer Duty Specialist to lead consumer duty initiatives, assess customer journeys, and translate regulatory knowledge into practical improvements. You will own MI and dashboards, QA complaints, manage Ombudsman interactions, and collaborate across teams to ensure outcomes improve for customers.
You will also design controls, report to board-level audiences, and champion customer-centric change across the business.
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Senior Consumer Duty & Insights Lead in London employer: Academic Key
Deliveroo is an exceptional employer that prioritises the well-being of its employees while fostering a culture of innovation and collaboration. With a commitment to diversity and inclusion, we offer competitive benefits tailored to each country, including generous leave allowances and support for charitable causes. As part of a rapidly growing global team, you'll have the opportunity to work on impactful projects that shape the future of customer support, all while enjoying a dynamic and supportive work environment.
