At a Glance
- Tasks: Grow and support customer adoption of Demandbase solutions while driving value and success.
- Company: Join Demandbase, a top-rated tech company committed to career growth and innovation.
- Benefits: Enjoy flexible PTO, comprehensive health coverage, and wellness resources.
- Other info: Diverse and inclusive workplace culture focused on community and personal growth.
- Why this job: Make a real impact by helping businesses maximise their potential with cutting-edge technology.
- Qualifications: 5+ years in account management or customer success, with SaaS experience preferred.
The predicted salary is between 59400 - 72600 £ per year.
Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform. As a company, we’re as committed to growing careers as we are to building world‑class technology. We invest heavily in people, our culture, and the community around us.
The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise.
Responsibilities
- Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders.
- Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment.
- Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities.
- Identify and support expansion opportunities within the customer base in partnership with new business teams.
- Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination.
- Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape.
- Develop customer success stories, case studies, and references that demonstrate measurable impact.
Qualifications
- 5+ years of experience in strategic account management, customer success, or similar roles supporting SaaS customers.
- Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams.
- Strong experience coordinating cross‑functional teams and leading complex, multi‑stakeholder initiatives.
- Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools.
- Proven ability to lead technical or process‑driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI.
Benefits
- Options for up to 100% paid Medical and Vision premiums for employees.
- A flexible PTO policy.
- Paid holidays.
- Access to mental health and wellness resources.
- 401(k) with pre‑tax, after tax, and roth options.
- Short‑term/long‑term disability.
- Life insurance.
- Other great benefits.
At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case‑basis. We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply! We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.
At Demandbase, we value thoughtful partnerships and direct connections with candidates. We’re not accepting unsolicited resumes or outreach from third‑party recruiting agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid.
Customer Success Manager II in London employer: Academic Key
Deliveroo is an exceptional employer that prioritises the well-being of its employees while fostering a culture of innovation and collaboration. With a commitment to diversity and inclusion, we offer competitive benefits tailored to each country, including generous leave allowances and support for charitable causes. As part of a rapidly growing global team, you'll have the opportunity to work on impactful projects that shape the future of customer support, all while enjoying a dynamic and supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager II in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Academic Key. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Academic Key before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager II in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Academic Key:Your cover letter is your chance to shine! Tell us why you want to work at Academic Key specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Academic Key!
How to prepare for a job interview at Academic Key
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
