Sona London is seeking a Director of Support and Services to lead an AI-first support function. This hands-on leadership role focuses on architecting agent behaviour, configuring systems, and scaling operations without proportionally increasing headcount.
You will partner with Product, ML, and Engineering to raise agent capability and improve customer outcomes. The ideal candidate brings 7+ years in customer-centric roles, deep experience with AI agents and LLMs, and a track record of
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AI-First Support & Services Leader employer: Academic Key
Deliveroo is an exceptional employer that prioritises the well-being of its employees while fostering a culture of innovation and collaboration. With a commitment to diversity and inclusion, we offer competitive benefits tailored to each country, including generous leave allowances and support for charitable causes. As part of a rapidly growing global team, you'll have the opportunity to work on impactful projects that shape the future of customer support, all while enjoying a dynamic and supportive work environment.
