Vitesse is building a Customer Support function in London focused on moving from a reactive ticket system to proactive, AI-driven support. The Customer Support Manager will own client issues end-to-end, train and improve the AI agent, and collaborate with Engineering, Product, and Customer Success to deliver superior service.
Ideal candidates have 3+ years in B2B support, experience with escalations and AI tools, and familiarity with Zendesk or similar platforms.
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AI-Driven Customer Support Manager – Global Payments employer: Academic Key
Deliveroo is an exceptional employer that prioritises the well-being of its employees while fostering a culture of innovation and collaboration. With a commitment to diversity and inclusion, we offer competitive benefits tailored to each country, including generous leave allowances and support for charitable causes. As part of a rapidly growing global team, you'll have the opportunity to work on impactful projects that shape the future of customer support, all while enjoying a dynamic and supportive work environment.
