Emplyfy · Addlestone, Richmond upon Thames, United Kingdom
Abroad
Addlestone, Richmond upon Thames, United Kingdom Experienced fulltime permanent Link validated
IT Support & Infrastructure Engineer
Are you an experienced IT professional looking for a hands‑on role within an international technology organisation? Our client is an established Managed Service Provider delivering IT support and infrastructure services to a range of well-known businesses. They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises.
Key Responsibilities
- Provide technical assistance to customers and act as a trusted point of contact for support matters.
- Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance.
- Manage incidents, requests and ongoing technical tasks through the Service Desk system.
- Provide customers with regular updates and ensure tickets are progressed within agreed SLAs.
- Escalate critical, complex or high-priority issues to Management when appropriate.
- Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
- Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
- Install, configure, test, maintain and repair IT hardware, software and related systems.
- Maintain accurate ticket information and document technical work and outstanding actions.
- Respond to major incidents and priority issues both remotely and at customer locations.
Candidate Experience and Skills
- The ideal candidate will have a minimum of 5 years' experience in a similar IT engineering role, with practical knowledge of:
- Cyber Essentials and GDPR security standards, including configuration and implementation (mandatory)
- Microsoft 365 services, including Email, SharePoint, Teams and OneDrive (mandatory)
- Microsoft Intune, RMM solutions and telephone platforms.
- Network infrastructure installation and support, including routers, switches, wireless APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
- Working with external suppliers and service providers to resolve technical requirements.
- Applying appropriate IT procedures, controls and industry best practices.
- Windows Server 2016, 2019 and 2022, including Group Policy and security policies.
- Azure administration and implementation.
- Windows 10, Windows 11 and Mac operating systems.
- Building, imaging and configuring different customer environments.
- Strong written and verbal communication skills and a professional customer-facing manner.
- The ability to analyse issues, troubleshoot effectively and work independently.
- A collaborative approach and the ability to contribute as part of a wider team.
Benefits
- £30,000 - £40,000 per annum, depending on experience.
- 40 days' paid holiday annually.
Academic Key will never request login credentials or application fees for this role.
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IT Support & Infrastructure Engineer in Addlestone employer: Academic Key
Deliveroo is an exceptional employer that prioritises the well-being of its employees while fostering a culture of innovation and collaboration. With a commitment to diversity and inclusion, we offer competitive benefits tailored to each country, including generous leave allowances and support for charitable causes. As part of a rapidly growing global team, you'll have the opportunity to work on impactful projects that shape the future of customer support, all while enjoying a dynamic and supportive work environment.
