Academia The Technology Group (UK) is seeking a Problem & Service Delivery Manager to drive service quality, reduce recurring incidents, and improve ticket management across client environments. Based onsite in London, you will own and continuously improve Problem Management per ITIL; coordinate root-cause investigations and actions with engineers and service teams.
You will lead PM Boards, monitor ticket standards, and report on service quality metrics, aligning updates for clients and senior
Problem & Service Delivery Lead (ITIL) – London Onsite employer: Academia
Academia offers a dynamic work environment where employees can make a significant impact on client success. The company emphasizes professional growth through roles that influence IT strategies and improve service delivery. Employees benefit from a collaborative culture that values innovation and strategic thinking.
