Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service delivery daily.
- Company: Join a growing tech company focused on customer satisfaction and service excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values adaptability and problem-solving in a high-tech setting.
- Qualifications: Strong service delivery background in a Tech/Managed Service environment preferred.
- Other info: Excellent communication skills are a must for this collaborative role.
The predicted salary is between 36000 - 60000 £ per year.
About the role: To support our growth, we are seeking a dynamic Service Delivery Manager to manage key customer accounts and ensure day-to-day service delivery. This role requires technical knowledge to facilitate conversations with Networks, Infrastructure, Windows, and Apple Mac teams, though it is not a technical role. Reporting to the Head of Service Delivery, you will work with the Project Management and technical teams to deliver support through onsite and Service desk teams. Responsibilities include optimizing resources, budgets, systems, and procedures to ensure top customer satisfaction. We need someone with a can-do attitude, high attention to detail, and excellent work standards. You should be adaptable, pragmatic, and able to identify business development opportunities. A strong service delivery background in a Tech/Managed Service environment is preferred. You will ensure all SLAs and contractual obligations are met for key accounts, solve problems, negotiate, and make commercial judgments. Excellent communication skills are essential for managing business and customer demands. We are looking for a team player who can juggle multiple tasks in a high-tech environment. You will be responsible for: Engage with customers regarding services delivered and projects initiated. Provide excellent customer service, ensuring SLAs are met and exceeded. Collaborate wi…
Services Delivery Manager employer: Academia the Technology Group
Contact Detail:
Academia the Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Delivery Manager
✨Tip Number 1
Familiarize yourself with the key technologies and services relevant to the role, such as Networks, Infrastructure, and both Windows and Apple Mac systems. This will help you engage in meaningful conversations with technical teams and demonstrate your understanding of the service delivery landscape.
✨Tip Number 2
Highlight your experience in managing customer accounts and ensuring service delivery. Be prepared to discuss specific examples where you've optimized resources or improved customer satisfaction, as this will showcase your ability to meet SLAs and contractual obligations.
✨Tip Number 3
Emphasize your problem-solving skills and adaptability during discussions. Share instances where you've successfully navigated challenges in a high-tech environment, as this will illustrate your can-do attitude and ability to juggle multiple tasks.
✨Tip Number 4
Prepare to demonstrate your excellent communication skills by practicing how you would engage with customers and internal teams. Being able to articulate your thoughts clearly and effectively will be crucial in managing business and customer demands.
We think you need these skills to ace Services Delivery Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Services Delivery Manager position. Highlight the key responsibilities and required skills, such as customer engagement, service delivery, and communication skills.
Tailor Your CV: Customize your CV to reflect your experience in service delivery and any relevant technical knowledge. Emphasize your ability to manage customer accounts and meet SLAs, as well as your adaptability and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your can-do attitude and attention to detail. Use specific examples from your past experiences to demonstrate how you have successfully managed customer relationships and optimized service delivery.
Highlight Team Collaboration: In your application, emphasize your experience working with cross-functional teams, especially in a tech or managed service environment. Showcase your ability to juggle multiple tasks and collaborate effectively to achieve customer satisfaction.
How to prepare for a job interview at Academia the Technology Group
✨Show Your Customer-Centric Approach
Emphasize your experience in managing customer accounts and delivering exceptional service. Be prepared to share specific examples of how you've exceeded SLAs and improved customer satisfaction in previous roles.
✨Demonstrate Technical Understanding
While the role isn't technical, having a solid understanding of Networks, Infrastructure, and operating systems like Windows and Apple Mac is crucial. Brush up on relevant terminology and be ready to discuss how you can facilitate communication between technical teams.
✨Highlight Your Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved issues or negotiated solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ability to think pragmatically under pressure.
✨Exhibit Strong Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to demonstrate how you've effectively managed stakeholder expectations and collaborated with diverse teams in the past.
