Apple Repair Manager in Reading

Academia's fantastic repairs team needs a new manager. The ideal candidate will have experience of ACMT mac and iOS repairs as well as PC/Laptop repairs to a very high level. In addition, they will need to have excellent people management skills for both managing the team and customer escalations; be well organised, and able to prioritise and organise workloads, liaise with all teams regarding bulk contracts for new customers, and keep track of parts ordering and shipping invoices.

Key Responsibilities

• Manage a small team of repair technicians and admins
• Be responsible for the management of all repairs flowing through the department
• Perform Warranty and Out of warranty fault diagnosis, inspection and repair of Apple Macs, iOS devices and Microsoft surface devices
• Using GSX to facilitate Apple part ordering and repair completion
• Using ROBO to facilitate Microsoft part ordering and repair completion
• Check and sign off on parts orders and invoices
• Check and sign off on shipping orders and invoices
• Stock management
• ISO procedure documentation
• Reporting repair data

Essential Skills & Experience

• Apple Certified Mac Technician (ACMT)
• Preferable experience as a Genius, Lead Genius or Manager
• Per device repair certifications on current Apple &/or Microsoft hardware
• Min. 3 A Levels or equivalent
• Industry experience &/or Certifications
• People management experience
• Experience in triaging and repairing Apple Mac
• Experience of Apple's GSX
• Excellent all-round communication
• Excellent planning and work organisation skills
• Excellent telephone manner

About Us

Academia Group is a leading UK IT solutions provider, specialising in technology for education, public sector and commercial clients. Following recent growth and the acquisition of Smartdesc into the group, we are now entering a new phase focused on operational excellence, scalability and culture. With a turnover of over £140m, 300+ staff and a target EBITDA of £6m+, we are building a unified, values-driven organisation that empowers people to perform at their best.

Benefits

• Gym membership contribution
• Health Cash Plan
• Increased annual leave with length of service
• Free annual leave on your birthday
• Length of service bonus
• Flexible working hours
• Hybrid working
• Free Will Writing service
• Life Insurance
• And much more!