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For Companies At a Glance
- Tasks: Lead and support a dynamic IT asset team while ensuring top-notch service delivery.
- Company: Join Academia, a growing tech company in the heart of London.
- Benefits: Enjoy gym contributions, health plans, hybrid working, and extra annual leave.
- Other info: Great opportunities for personal development and career growth await you.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Previous team lead experience and a passion for IT are essential.
The predicted salary is between 38000 - 38000 £ per year.
Based: Central London
Type: Full-time
Salary: £38,000
Eligibility: You must be eligible to work in the UK.
About the role
Academia is looking for a knowledgeable, enthusiastic, and methodical individual to join our ever‑expanding team to help fulfil delivery of service to our customers. This role is that of a Team Leader and is customer facing working for one of our customers based in central London. The role focuses primarily on ensuring team members are supported and managed effectively to guarantee high standards of delivery. This is a hands‑on leadership role, ideal for someone who enjoys managing people, owning delivery standards and working closely with end users — without the pressure of traditional service desk support. You'll be responsible for the day‑to‑day performance of the team, ownership of asset deployment and lifecycle processes, and maintaining excellent customer relationships.
You will be responsible for:
- Team Leadership & Service Delivery
- Lead, mentor and support a small onsite IT asset / endpoint support team across multiple locations
- Resource planning, rota management and workload prioritisation
- Conduct performance reviews aligned to SLAs and KPIs
- Handle escalation management and conflict resolution
- ITSM & Ticket Management
- Ownership of ticket queues within the customer ITSM system
- Quality assurance of ticket updates and documentation
- SLA compliance monitoring and reporting
- IT Asset & Endpoint Management
- End‑to‑end IT asset lifecycle management (procurement to disposal)
- Tracking and auditing hardware using an Asset Management system
- Inventory management, stock control and onsite storerooms
- Device Deployment & Provisioning
- Imaging and deployment of Windows and macOS devices
- Zero‑touch, user‑initiated and manual build deployments
- Preparation of new starter devices, loan devices and lab equipment
- Endpoint Security & Support
- Ensure devices are compliant with security policies and patching requirements
- Perform basic hardware troubleshooting and DOA testing
- Remote wiping, locating and recovery of lost or stolen devices
- Stakeholder & Customer Engagement
- Act as the primary onsite point of contact for the customer
- Collaborate with the customer's onsite service desk and Academia teams
- Drive process improvements and adoption of best practices
Key Skills
- Previous Team lead experience
- Able to demonstrate leadership qualities and having dealt with conflict resolution
- Fundamental understanding of endpoint hardware, operating systems, and software
- Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy
- Understanding of the different deployment mechanisms, such as zero‑touch, user initiated or manual builds
- Strong attention to detail for managing inventory databases
- Able to work independently and as part of a team
- Good written, verbal, and inter‑personal communication skills
- Good planning and time management skills
- Ability to meet deadlines and service targets outlined by our contract with the customer
- Able to manage customer expectations and report back requested information in a timely fashion
- Enjoy the IT/Tech industry and show a keen interest in on‑going personal development
- Have been in an IT working environment for at least 36 months
Benefits
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Hybrid working
- Free Will Writing service
- And more!
Endpoint Asset Team Leader employer: Academia the Technology Group
Contact Detail:
Academia the Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endpoint Asset Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who might know about opportunities at Academia. A friendly chat can sometimes lead to a job offer before it even gets posted!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and IT asset management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for IT! During interviews, share your experiences and enthusiasm for technology and how you’ve contributed to team success in previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Endpoint Asset Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Endpoint Asset Team Leader role. Highlight your leadership experience and any relevant IT asset management skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves customer engagement, make sure your written application demonstrates your strong communication skills. Clear, concise language will show us you can handle stakeholder interactions with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Academia the Technology Group
✨Know Your Stuff
Make sure you brush up on your knowledge of endpoint hardware and software. Familiarise yourself with tools like Jamf, Intune, and MECM/SCCM. Being able to discuss these confidently will show that you're ready to lead a team in this area.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or resolved conflicts in the past. Think about specific situations where you mentored someone or improved team performance. This will demonstrate your capability as a Team Leader.
✨Understand the Customer's Needs
Research the company and its customers. Be ready to discuss how you would manage customer expectations and improve service delivery. Showing that you understand their priorities will set you apart from other candidates.
✨Practice Your Communication
Since this role involves a lot of stakeholder engagement, practice articulating your thoughts clearly. Whether it's discussing technical details or explaining processes, strong communication skills are key. Consider doing mock interviews with a friend to refine your approach.