Academia the Technology Group operates on a university campus in Cardiff, delivering frontline IT support to students and staff. The role focuses on first-contact resolution and service desk excellence within a managed university environment.
As an Endpoint Service Desk Analyst, you will log and triage requests through Freshservice, troubleshoot Windows 10/11 and Microsoft 365 issues, and escalate complex tickets while maintaining user-focused service levels.
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Campus IT Support Analyst – First-Line Tech (Cardiff) employer: Academia the Technology Group
Academia the Technology Group is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid environment across the UK and Greece. With a strong emphasis on professional development and growth opportunities, team members are encouraged to innovate and contribute to the company's rapid expansion while receiving comprehensive support and guidance from senior stakeholders. The unique blend of collaboration and flexibility makes this an ideal workplace for those seeking meaningful and rewarding careers in HR.
Contact Details:
Academia the Technology Group Recruitment Team
