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- Tasks: Lead the Service Desk team and ensure top-notch IT service delivery.
- Company: Join Academia Ltd., a not-for-profit organisation making a difference.
- Benefits: Enjoy gym membership contributions and extra annual leave with service length.
- Other info: Hybrid working model in vibrant Central London.
- Why this job: Make an impact in the not-for-profit sector while developing your leadership skills.
- Qualifications: Experience with ITIL framework and strong customer service skills required.
The predicted salary is between 45000 - 55000 £ per year.
Academia Ltd. is seeking a Service Desk Manager to oversee operations in Central London. This full-time role involves leading the Service Desk, ensuring adherence to service level agreements, and building strong client relationships.
Candidates should have experience within the ITIL framework and possess excellent customer service skills.
Additional benefits include gym membership contributions and increased annual leave with service length, making it ideal for those passionate about contributing to the not-for-profit sector.
Service Desk Manager - Lead IT Service Delivery (Hybrid) employer: Academia Ltd.
Contact Detail:
Academia Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager - Lead IT Service Delivery (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work in service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service desk management and ITIL frameworks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've built strong client relationships in the past. This will demonstrate your fit for the role and your passion for the not-for-profit sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Manager - Lead IT Service Delivery (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL and customer service. We want to see how you've led teams and managed service delivery, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the not-for-profit sector and how your skills align with our mission. Keep it engaging and personal.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet service level agreements and build client relationships. Numbers and examples speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Academia Ltd.
✨Know Your ITIL Inside Out
Make sure you brush up on the ITIL framework before your interview. Be ready to discuss how you've applied ITIL principles in previous roles, especially in service delivery. This will show that you understand the core of what the role entails.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about specific situations where you resolved issues or improved client relationships. This will demonstrate your ability to lead a team while keeping clients happy.
✨Understand the Company Culture
Research Academia Ltd. and their mission in the not-for-profit sector. Be prepared to discuss how your values align with theirs and how you can contribute to their goals. This shows genuine interest and helps you stand out.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their current challenges in service delivery or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.