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- Tasks: Lead a team in diagnosing and repairing Apple and Microsoft devices.
- Company: Join Academia's fantastic repairs team in Reading.
- Benefits: Enjoy gym contributions, health plans, and flexible working hours.
- Other info: Hybrid working and excellent career growth opportunities await you.
- Why this job: Make a real impact while managing a passionate team in tech.
- Qualifications: ACMT certification and strong people management skills required.
The predicted salary is between 45000 - 50000 £ per year.
Academia’s fantastic repairs team needs a new manager. The ideal candidate will have experience of ACMT mac and iOS repairs as well as PC/Laptop repairs to a very high level. In addition, they will need to have excellent people management skills for both managing the team and customer escalations; be well organised, and able to prioritise and organise workloads, liaise with all teams regarding bulk contracts for new customers, and keep track of parts ordering and shipping invoices.
Key Responsibilities
- Manage a small team of repair technicians and admins
- Be responsible for the management of all repairs flowing through the department
- Perform Warranty and Out of warranty fault diagnosis, inspection and repair of Apple Macs, iOS devices and Microsoft surface devices
- Using GSX to facilitate Apple part ordering and repair completion
- Using ROBO to facilitate Microsoft part ordering and repair completion
- Check and sign off on parts orders and invoices
- Check and sign off on shipping orders and invoices
- Stock management
- ISO procedure documentation
- Reporting repair data
Essential Skills & Experience
- Apple Certified Mac Technician (ACMT)
- Preferable experience as a Genius, Lead Genius or Manager
- Per device repair certifications on current Apple &/or Microsoft hardware
- Min. 3 A Levels or equivalent
- Industry experience &/or Certifications
- People management experience
- Experience in triaging and repairing Apple Mac
- Experience of Apple’s GSX
- Excellent all‑round communication
- Excellent planning and work organisation skills
- Excellent telephone manner
Benefits
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Flexible working hours
- Hybrid working
- Free Will Writing service
- Life Insurance
- And much more!
Apple Repair Manager in Reading employer: Academia Ltd.
Contact Detail:
Academia Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apple Repair Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and repair industry. You never know who might have a lead on the Apple Repair Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss ACMT repairs and your experience with both Apple and Microsoft devices. Show them you’re the expert they need!
✨Tip Number 3
Don’t forget to showcase your people management skills! Be ready to share examples of how you've successfully led teams and handled customer escalations. They want to see that you can keep the team motivated and organised.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Apple Repair Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ACMT mac and iOS repairs, as well as any relevant people management skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Apple Repair Manager position. Share specific examples of your past experiences that relate to the key responsibilities listed in the job description.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Academia Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Apple and Microsoft devices, especially the latest models. Be ready to discuss your experience with ACMT repairs and any specific challenges you've faced in previous roles. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Show Off Your People Skills
As a manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed conflicts or escalated customer issues in the past. Highlight your communication style and how you motivate your team to achieve their best.
✨Organise Your Thoughts
Given the role's focus on organisation and workload management, think about how you prioritise tasks. Be ready to share your strategies for keeping track of parts orders and invoices, as well as how you manage multiple projects at once. A clear plan will impress your interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the company's repair processes and team dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to demonstrate your knowledge about the industry.