Academia The Technology Group (UK) is seeking a Problem & Service Delivery Manager to drive service quality, reduce recurring incidents, and improve ticket management across client environments. Based onsite in London, you will own and continuously improve Problem Management per ITIL; coordinate root-cause investigations and actions with engineers and service teams.
You will lead PM Boards, monitor ticket standards, and report on service quality metrics, aligning updates for clients and senior
#J-18808-Ljbffr
Problem & Service Delivery Lead (ITIL) – London Onsite employer: Academia Ltd.
Academia Ltd. is an excellent employer that values its employees by fostering a collaborative work culture and providing ample opportunities for professional growth. As a Field IT Support Engineer in the East Midlands, you will benefit from a dynamic environment where your contributions directly impact client satisfaction, alongside competitive benefits and a commitment to employee development.
