At a Glance
- Tasks: Provide top-notch IT support and ensure client networks are secure.
- Company: Join Academia Ltd., a leader in IT solutions with a focus on customer experience.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic field role with a chance to work across the East Midlands.
- Why this job: Engage directly with clients and make a real difference in their IT experience.
- Qualifications: Strong customer service skills and experience in IT support.
The predicted salary is between 31500 - 38500 £ per year.
Academia Ltd. is seeking a Support Engineer (2nd Line) who will work field-based across the East Midlands.
This role requires strong customer service, ownership of tickets, and effective escalation when needed.
You will work with IT Managers, Customer Experience, Professional Services, and IT Security teams to ensure client data and networks are secure.
The position involves face-to-face client engagement, onsite support, remote assistance, walk-ins, phone, and email.
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Field IT Support Engineer – Second Line in Leicester employer: Academia Ltd.
Academia Ltd. is an excellent employer that values its employees by fostering a collaborative work culture and providing ample opportunities for professional growth. As a Field IT Support Engineer in the East Midlands, you will benefit from a dynamic environment where your contributions directly impact client satisfaction, alongside competitive benefits and a commitment to employee development.
