At a Glance
- Tasks: Provide top-notch technical support and resolve IT issues for clients.
- Company: Join Academia Ltd., a dynamic company focused on client care.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Build strong relationships with clients in a supportive team environment.
- Why this job: Make a real difference by helping clients with their IT challenges.
- Qualifications: Two years of experience in IT support and knowledge of Office 365 and Azure.
The predicted salary is between 40000 - 45000 £ per year.
Academia Ltd. is looking for a 2nd Line Field Engineer based in Leicester to provide excellent technical support. The role involves direct engagements with clients and requires strong problem-solving skills, a good understanding of IT systems, and outstanding customer service abilities.
In this position, you will be responsible for:
- Resolving IT issues
- Managing service desk tickets
- Developing relationships with our clients in the East Midlands
A minimum of two years’ experience in a similar role is required along with skills in Office 365 and Azure.
2nd Line Field Engineer - Hybrid IT Support & Client Care in Leicester employer: Academia Ltd.
At Academia Ltd., we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Leicester-based team enjoys comprehensive benefits, including professional development opportunities and a supportive environment that encourages growth in the IT sector. Join us to be part of a company that values your contributions and is committed to delivering outstanding client care.
