Academia Ltd on a university campus in Cardiff is seeking an Onsite Endpoint Service Desk Analyst to join the Technical Services team. You will be the first point of contact for students and staff, handling Windows 10/11 and Microsoft 365 issues, logging requests in Freshservice, and escalating complex problems to specialists as needed.
You will balance strong customer service with accurate ticket management, documentation and timely resolution, while supporting onboarding and endpoint security
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Campus IT Service Desk Analyst - First-Line Support in Cardiff employer: Academia Ltd.
Academia Ltd. is an excellent employer that values its employees by fostering a collaborative work culture and providing ample opportunities for professional growth. As a Field IT Support Engineer in the East Midlands, you will benefit from a dynamic environment where your contributions directly impact client satisfaction, alongside competitive benefits and a commitment to employee development.
