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- Tasks: Lead a dynamic team in managing high-level repairs for Apple and Microsoft devices.
- Company: Join Academia Group, a top UK IT solutions provider with a focus on innovation.
- Benefits: Enjoy gym contributions, health plans, flexible hours, and extra annual leave.
- Why this job: Make a real impact in tech while developing your leadership skills.
- Qualifications: ACMT certification and experience in managing repair teams required.
- Other info: Be part of a growing company with excellent career advancement opportunities.
The predicted salary is between 50000 - 50000 £ per year.
Academia’s fantastic repairs team needs a new manager. The ideal candidate will have experience of ACMT mac and iOS repairs as well as PC/Laptop repairs to a very high level. In addition, they will need to have excellent people management skills for both managing the team and customer escalations; be well organised, and able to prioritise and organise workloads, liaise with all teams regarding bulk contracts for new customers, and keep track of parts ordering and shipping invoices.
Key Responsibilities
- Manage a small team of repair technicians and admins
- Be responsible for the management of all repairs flowing through the department
- Perform Warranty and Out of warranty fault diagnosis, inspection and repair of Apple Macs, iOS devices and Microsoft surface devices
- Using GSX to facilitate Apple part ordering and repair completion
- Using ROBO to facilitate Microsoft part ordering and repair completion
- Check and sign off on parts orders and invoices
- Check and sign off on shipping orders and invoices
- Stock management
- ISO procedure documentation
- Reporting repair data
Essential Skills & Experience
- Apple Certified Mac Technician (ACMT)
- Per device repair certifications on current Apple &/or Microsoft hardware
- Min. 3 A Levels or equivalent
- Industry experience &/or Certifications
- People management experience
- Experience in triaging and repairing Apple Mac
- Experience of Apple’s GSX
- Excellent all-round communication
- Excellent planning and work organisation skills
- Excellent telephone manner
About Us
Academia Group is a leading UK IT solutions provider, specialising in technology for education, public sector and commercial clients. Following recent growth and the acquisition of Smartdesc into the group, we are now entering a new phase focused on operational excellence, scalability and culture. With a turnover of over £140m, 300+ staff and a target EBITDA of £6m+, we are building a unified, values-driven organisation that empowers people to perform at their best.
Benefits
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Flexible working hours
- Hybrid working
- Free Will Writing service
- Life Insurance
- And much more!
Manager - Apple & Microsoft Hardware Engineering Team in Reading employer: Academia Ltd t/a Smartdesc
Contact Detail:
Academia Ltd t/a Smartdesc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Apple & Microsoft Hardware Engineering Team in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Apple or Microsoft products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with ACMT mac and iOS repairs, don’t just mention it—demonstrate it. Consider creating a portfolio or a video showcasing your repair skills and management style.
✨Tip Number 3
Prepare for the interview by brushing up on your people management skills. Think of examples where you’ve successfully managed a team or resolved customer escalations. We want to see how you handle real-life scenarios!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Manager - Apple & Microsoft Hardware Engineering Team in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Manager in our Apple & Microsoft Hardware Engineering Team. Highlight your experience with ACMT mac and iOS repairs, as well as your people management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your experience in managing teams and handling customer escalations. We love a good story that showcases your skills!
Show Off Your Certifications: Don’t forget to mention your Apple Certified Mac Technician (ACMT) status and any other relevant certifications. These are key to the role, and we want to see them front and centre in your application. It shows us you’re serious about your expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Academia Ltd t/a Smartdesc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Apple and Microsoft hardware, especially the latest models. Be ready to discuss your experience with ACMT mac and iOS repairs, as well as PC and laptop repairs. This will show that you're not just familiar with the tech but are genuinely passionate about it.
✨Show Off Your People Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led others in the past. Think about times when you handled customer escalations or resolved conflicts within a team. Highlighting your people management skills will set you apart from other candidates.
✨Organise Your Thoughts
Given the importance of organisation in this role, practice articulating how you prioritise tasks and manage workloads. You might want to prepare a few scenarios where you effectively organised parts ordering or liaised with different teams. This will demonstrate your ability to keep everything running smoothly.
✨Be Ready for Technical Questions
Expect some technical questions related to fault diagnosis and repair processes. Brush up on using GSX and ROBO for part ordering and repair completion. Being able to confidently answer these questions will show that you have the hands-on experience they’re looking for.