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- Tasks: Lead a team in diagnosing and repairing Apple and Microsoft devices.
- Company: Join a dynamic repairs team at a leading tech company.
- Benefits: Enjoy gym contributions, health plans, flexible hours, and more perks.
- Why this job: Make a real impact while managing a passionate team in tech.
- Qualifications: ACMT certification and strong people management skills required.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 45000 - 50000 £ per year.
Academia’s fantastic repairs team needs a new manager. The ideal candidate will have experience of ACMT mac and iOS repairs as well as PC/Laptop repairs to a very high level. In addition, they will need to have excellent people management skills for both managing the team and customer escalations; be well organised, and able to prioritise and organise workloads, liaise with all teams regarding bulk contracts for new customers, and keep track of parts ordering and shipping invoices.
Key Responsibilities
- Manage a small team of repair technicians and admins
- Be responsible for the management of all repairs flowing through the department
- Perform Warranty and Out of warranty fault diagnosis, inspection and repair of Apple Macs, iOS devices and Microsoft surface devices
- Using GSX to facilitate Apple part ordering and repair completion
- Using ROBO to facilitate Microsoft part ordering and repair completion
- Check and sign off on parts orders and invoices
- Check and sign off on shipping orders and invoices
- Stock management
- ISO procedure documentation
- Reporting repair data
Essential Skills & Experience
- Apple Certified Mac Technician (ACMT)
- Preferable experience as a Genius, Lead Genius or Manager
- Per device repair certifications on current Apple &/or Microsoft hardware
- Min. 3 A Levels or equivalent
- Industry experience &/or Certifications
- People management experience
- Experience in triaging and repairing Apple Mac
- Experience of Apple’s GSX
- Excellent all‑round communication
- Excellent planning and work organisation skills
- Excellent telephone manner
Benefits
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Flexible working hours
- Hybrid working
- Free Will Writing service
- Life Insurance
- And much more!
Apple Repair Manager in Reading employer: Academia Ltd t/a Smartdesc
Contact Detail:
Academia Ltd t/a Smartdesc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apple Repair Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and repair industry. You never know who might have a lead on that perfect Apple Repair Manager role. Plus, a personal recommendation can really make you stand out!
✨Tip Number 2
Show off your skills! If you've got experience with ACMT repairs or managing teams, make sure to highlight that in conversations. Share specific examples of how you've tackled challenges in previous roles to demonstrate your expertise.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Be ready to discuss how your management style aligns with their approach. This shows you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Apple Repair Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Apple Repair Manager role. Highlight your experience with ACMT mac and iOS repairs, as well as any relevant people management skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your repair experience and how you've successfully managed teams in the past. Let us know why you’re excited about this opportunity!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Academia Ltd t/a Smartdesc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Apple and Microsoft devices, especially the latest models. Be prepared to discuss specific repair processes and troubleshooting techniques you've used in the past. This will show that you're not just familiar with the tech but also passionate about it.
✨Showcase Your People Skills
As a manager, you'll need to demonstrate your ability to lead and motivate a team. Think of examples where you've successfully managed conflicts or escalated customer issues. Highlight your communication style and how you keep your team engaged and productive.
✨Organise Your Thoughts
Given the role's focus on organisation and workload management, prepare to discuss how you prioritise tasks and manage multiple projects. Bring examples of how you've handled busy periods or tight deadlines in previous roles to illustrate your organisational skills.
✨Familiarise Yourself with GSX and ROBO
Since you'll be using GSX for Apple part ordering and ROBO for Microsoft, make sure you understand how these systems work. If you have experience with them, be ready to share specific instances where you’ve used these tools effectively to streamline operations.