Academia Ltd t/a Smartdesc is seeking a Problem & Service Delivery Manager to drive service quality, reduce recurring incidents and improve ticket management across client environments in London. You will own and continually improve the Problem Management process in line with ITIL best practice, ensuring root causes are identified and corrective actions progressed.
Based onsite with our customer, you will lead Problem Management Boards, monitor ticket quality, coach engineers and coordinate
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London-based IT Problem & Service Delivery Lead employer: Academia Ltd t/a Smartdesc
At Academia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork, innovation, and integrity. Located on a university campus in Cardiff, this role not only allows you to make a tangible impact on the lives of students and staff but also provides ample opportunities for professional growth and development within a rapidly expanding technology company. With benefits such as gym membership contributions, health cash plans, and increased annual leave with length of service, we ensure our employees feel valued and supported in their careers.
Contact Details:
Academia Ltd t/a Smartdesc Recruitment Team
