At a Glance
- Tasks: Provide onsite and remote IT support while managing tickets and ensuring SLA adherence.
- Company: Join Academia Ltd t/a Smartdesc, a leader in IT support solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference by solving IT issues and enhancing customer experiences.
- Qualifications: At least two years of experience in IT support and proficiency in Office 365.
The predicted salary is between 36000 - 44000 £ per year.
Academia Ltd t/a Smartdesc is seeking a Support Engineer, 2nd Line, field-based in the East Midlands.
You will handle onsite and remote IT support, manage tickets, and ensure SLA adherence.
The role emphasizes strong customer communication and ownership to drive resolution.
The ideal candidate has at least two years in a similar role, is proficient with Office 365 (on prem and cloud), and knowledgeable about Azure, AD, Exchange, and security tools such as Mcafee EPO.
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Onsite Field IT Support Engineer - 2nd Line (East Midlands) in Leicester employer: Academia Ltd t/a Smartdesc
At Academia Ltd t/a Smartdesc, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our London-based team enjoys flexible hybrid working arrangements, comprehensive professional development opportunities, and the chance to make a meaningful impact in the field of Information Security. Join us to be part of a supportive environment where your expertise is valued and your growth is encouraged.
Contact Details:
Academia Ltd t/a Smartdesc Recruitment Team
