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- Tasks: Lead a team to manage and deploy IT assets while ensuring high service standards.
- Company: Join Academia Group, a leading UK IT solutions provider with a focus on education and public sector.
- Benefits: Enjoy gym contributions, health plans, flexible hours, and extra annual leave.
- Why this job: Make an impact in the tech industry while developing your leadership skills.
- Qualifications: Previous team lead experience and a passion for IT and technology.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 38000 - 38000 £ per year.
Based: Central London
Type: Full-time
Salary: £38k
Eligibility: You must be eligible to work in the UK
Academia is looking for a knowledgeable, enthusiastic, and methodical individual to join our ever-expanding team to help fulfil delivery of service to our customers. This role is that of a Team Leader and is customer facing working for one of our customers based in central London. The role focuses primarily on ensuring team members are supported and managed effectively to guarantee high standards of delivery. This role will also be responsible for the management, deployment, tracking and preparation of a large number of devices. This is not an IT Support role in its truest sense, however, is aligned to candidates looking to manage a small team and work directly with users in supporting asset deployments and collections, with some level of technical elements.
Key Responsibilities
- Team lead role, supporting onsite team members across multiple locations
- Preparing and aligning the team rota to ensure customer requirements are fulfilled
- ITSM ticket queue management, reviewing all aspects of tickets within our queue
- Performing quality checks on ticket updates
- Review of SLA’s and KPI’s aligned to team members
- Prioritising workload across team members
- Planning and team scheduling to ensure we meet with customer requirements
- Assisting, coaching, and supporting team members with their day-to-day activities
- Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices.
- Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer.
- Monitor and manage actively deployed and in stock devices for utilisation and replenishment requirements
- Ensure the smooth deployment and operation of core applications and agents
- Ensure devices are kept up to date with the latest security fixes prior to entering production
- Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning
- Work with Academia and the customer to implement, refine and adopt best practices.
- Perform basic hardware troubleshooting techniques to rectify any issues encountered with endpoint devices
- Update and maintain Asset Management system data
- Manage the wiping / locating of lost/stolen devices when required
- Asset lifecycle management – tracking assets from procurement to disposal
- Ticket Management via the customers ITSM system
- Inventory and auditing - Managing stock and storerooms on customer premises
- Collaboration with Customer onsite Service desk
About you
- Previous Team lead experience
- Able to demonstrate leadership qualities and having dealt with conflict resolution
- Fundamental understanding of endpoint hardware, operating systems, and software
- Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy
- Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds
- Strong attention to detail for managing inventory databases
- Able to work independently and as part of a team
- Good written, verbal, and inter-personal communication skills
- Good planning and time management skills
- Ability to meet deadlines and service targets outlined by our contract with the customer.
- Able to manage customer expectations and report back requested information in a timely fashion
- Enjoy the IT/Tech industry and show a keen interest in on-going personal development.
- Have been in an IT working environment for at least 36 months
About Us
Academia Group is a leading UK IT solutions provider, specialising in technology for education, public sector and commercial clients. Following recent growth and the acquisition of Smartdesc into the group, we are now entering a new phase focused on operational excellence, scalability and culture. With a turnover of over £140m, 300+ staff and a target EBITDA of £6m+, we are building a unified, values-driven organisation that empowers people to perform at their best.
Benefits
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Flexible working hours
- Hybrid working
- Free Will Writing service
- Life Insurance
- And much more!
IT Asset Team Leader employer: Academia Ltd t/a Smartdesc
Contact Detail:
Academia Ltd t/a Smartdesc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Asset Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who might know about opportunities at Academia. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Familiarise yourself with their values and how they align with your own. This will help you stand out as someone who truly fits into the team.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've managed teams or resolved conflicts in the past. This will demonstrate that you're ready to take on the Team Leader role with confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Academia.
We think you need these skills to ace IT Asset Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Asset Team Leader role. Highlight your leadership experience and any relevant technical skills, like device management or ticketing systems. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you the perfect fit. Remember, we love enthusiasm and a methodical approach!
Showcase Your Team Leadership Skills: Since this role is all about leading a team, be sure to highlight any past experiences where you've successfully managed or supported a team. We’re looking for someone who can inspire and guide others, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Academia Ltd t/a Smartdesc
✨Know Your Stuff
Make sure you brush up on your knowledge of endpoint hardware, operating systems, and software. Familiarise yourself with device management tools like Jamf, Intune, and MECM/SCCM. Being able to discuss these confidently will show that you're the right fit for the IT Asset Team Leader role.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you've resolved conflicts or supported team members. This role is all about managing and coaching others, so demonstrating your leadership qualities will be key.
✨Understand the Customer's Needs
Research the company and its customers to understand their expectations. Be ready to discuss how you would manage customer requirements and ensure high standards of delivery. Showing that you can align your team's efforts with customer needs will set you apart.
✨Plan for Success
Think about how you would prioritise workloads and manage schedules for your team. Prepare to discuss your time management skills and how you would ensure deadlines are met. This will demonstrate your ability to handle the responsibilities of the role effectively.