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- Tasks: Manage and deploy tech devices while ensuring smooth operations for users.
- Company: Join Academia Group, a leading UK IT solutions provider with a vibrant culture.
- Benefits: Enjoy gym contributions, health plans, flexible hours, and extra annual leave.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Basic IT knowledge and experience in device management are essential.
- Other info: Great opportunities for personal development and career growth await you.
The predicted salary is between 28000 - 36000 £ per year.
Based: Central London
Type: Full-time
Salary: £32k
Eligibility: You must be eligible to work in the UK
Academia is looking for a knowledgeable, enthusiastic, and methodical individual to join our ever-expanding team to help fulfil delivery of service to our customers. This role is customer facing and focuses primarily on the management, deployment, tracking and preparation of a large number of devices for one of our customers based in central London. This is not an IT Support role in its truest sense, however is aligned to candidates looking to work directly with users in supporting asset deployments and collections, with some technical elements.
Key Responsibilities
- Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices
- Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer
- Monitor and manage actively deployed and in stock devices for utilisation and replenishment requirements
- Ensure the smooth deployment and operation of core applications and agents
- Ensure devices are kept up to date with the latest security fixes prior to entering production
- Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning
- Work with Academia and the customer to implement, refine and adopt best practices
- Perform basic hardware troubleshooting techniques to rectify any issues encountered with endpoint devices
- Update and maintain Asset Management system data
- Manage the wiping / locating of lost/stolen devices when required
- Asset lifecycle management – tracking assets from procurement to disposal
- Ticket Management via the customers ITSM system
- Inventory and auditing - Managing stock and storerooms on customer premises
- Collaboration with Customer onsite Service desk
- Consult with Academia Life Cycle team for stock call offs
About you
- Fundamental understanding of endpoint hardware, operating systems, and software
- Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy
- Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds
- Strong attention to detail for managing inventory databases
- Able to work independently and as part of a team
- Good written, verbal, and inter-personal communication skills
- Good planning and time management skills
- Ability to meet deadlines and service targets outlined by our contract with the customer
- Able to manage customer expectations and report back requested information in a timely fashion
- Enjoy the IT/Tech industry and show a keen interest in on-going personal development
- Have been in an IT working environment for at least 12 months
About Us
Academia Group is a leading UK IT solutions provider, specialising in technology for education, public sector and commercial clients. Following recent growth and the acquisition of Smartdesc into the group, we are now entering a new phase focused on operational excellence, scalability and culture. With a turnover of over £140m, 300+ staff and a target EBITDA of £6m+, we are building a unified, values-driven organisation that empowers people to perform at their best.
Benefits
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Flexible working hours
- Hybrid working
- Free Will Writing service
- Life Insurance
- And much more!
IT Asset Associate employer: Academia Ltd t/a Smartdesc
Contact Detail:
Academia Ltd t/a Smartdesc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Asset Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand what they do and how you can contribute as an IT Asset Associate. Tailor your responses to show how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with asset management and device deployment clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Academia.
We think you need these skills to ace IT Asset Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Asset Associate role. Highlight your experience with device management, asset tracking, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've managed assets or worked with customers in the past. Let us know why you're the perfect fit!
Show Off Your Communication Skills: Since this role involves customer interaction, it's crucial to demonstrate your written communication skills. Keep your application clear and concise, and make sure there are no typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Academia Ltd t/a Smartdesc
✨Know Your Tech
Brush up on your knowledge of endpoint hardware and operating systems. Familiarise yourself with device management tools like Jamf, Intune, and MECM/SCCM. Being able to discuss these confidently will show that you're ready for the technical aspects of the role.
✨Show Your Customer Focus
Since this role is customer-facing, prepare examples of how you've successfully managed customer expectations in the past. Think about times when you’ve had to communicate effectively or resolve issues quickly, as this will demonstrate your interpersonal skills.
✨Demonstrate Attention to Detail
The job requires strong attention to detail, especially when managing inventory databases. Bring examples of how you've maintained accuracy in previous roles, whether it’s through tracking assets or ensuring compliance with processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about potential challenges you might face in asset management and how you would handle them. This will help you showcase your methodical approach and readiness for the role.